Summary

Overview

Work History

Education

Skills

References

Timeline

Susan Kliese

Mackay,QLD

Summary

Hello Im Susan and Im a Hardworking friendly individual with customer service, multitasking, and time management abilities. I am Devoted to giving every customer a positive and memorable experience and have over 40 years behind me working with Customers Including Retail Clothing and Hospitality.

Overview

1

1

year of professional experience

Work History

Retail Manager

Mosaic Brands (Katies)

Mackay, Qld

08.2023 - 01.2025

Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Assisted large number of customers per day in finding or selecting items.
Built customer loyalty by engaging with and identifying product needs of customers.
Built and maintained strong working relationships with team members.
Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Taught junior employees proactive strategies to meet operational and sales goals.

Education

Some College (No Degree) -

Moranbah High School

Moranbah, QLD

Skills

Patience and empathy
Store operations
Customer service
Cash management
Register operation

Store cleaning
Reliability and punctuality
Store display management
Driven work ethic

References

References available upon request.

Timeline

Retail Manager

Mosaic Brands (Katies)

08.2023 - 01.2025

Some College (No Degree) -

Moranbah High School