SUSAN KURIAN
Traralgon
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dynamic Associate Nurse Unit Manager at Latrobe Regional Health, skilled in patient care planning and regulatory compliance. Proven track record in mentoring staff and implementing process improvements, enhancing patient outcomes while fostering effective communication. Committed to excellence in nursing care delivery and ensuring high standards of practice within multidisciplinary teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Acting Mental Health Patient Flow Coordinator
Latrobe Regional Hospital
06.2025 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients.
- Monitored patient progress, updating care team members on changing needs or concerns promptly.
- Negotiated with external organizations such as ambulances services or nursing homes when organizing transportation arrangements for patients.
- Assisted in staff training initiatives, sharing best practices for efficient patient flow coordination with colleagues.
- Evaluated current processes regularly, identifying opportunities for improvement in efficiency and effectiveness of coordination efforts.
- Increased patient satisfaction with timely updates on appointment schedules and wait times.
- Created clear documentation of all activities related to patient flow coordination, promoting transparency among care providers and administrators.
- Improved patient flow by efficiently coordinating room assignments and patient transfers.
- Managed bed availability by monitoring capacity levels daily, adjusting resources as needed to accommodate fluctuations in demand.
- Enhanced the efficiency of patient admissions, ensuring accurate insurance verification and processing.
- Streamlined communication between departments, optimizing patient care and staff productivity.
- Delivered excellent patient experiences and direct care.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
Associate Nurse Unit Manager
Latrobe Regional Health
02.2025 - Current
- Provided guidance and support to staff members, ensuring they had the necessary resources to complete tasks efficiently.
- Resolved conflicts among staff members in a professional manner while maintaining high levels of morale.
- Collaborated with other departments across the hospital system to ensure continuity of services provided.
- Implemented and maintained compliance with regulatory standards for nursing practices.
- Facilitated meetings between healthcare providers, family members, and patients to discuss individualized plans of care.
- Responded quickly and effectively when unexpected events occurred within the nursing unit.
- Managed daily operations of the nursing unit, including budgeting and staffing decisions.
- Served as a mentor for new nurses by providing them with feedback on their performance.
- Organized special projects related to process improvement initiatives within the department.
- Coordinated interdisciplinary teams to develop strategies for improving patient outcomes.
- Established clinical direction for nursing care delivery, providing clinical supervision, and maintaining quality outcomes.
Acting Nurse Unit Manager
Latrobe Regional Hospital
06.2025 - 06.2025
- Oversaw recruitment efforts within the nursing unit, selecting highly skilled candidates who would contribute positively to the team dynamic.
- Facilitated smooth transitions between shifts, ensuring seamless continuity of care for all patients on the unit.
- Actively sought out opportunities for continuing education within the field of nursing management, staying up-to-date on current trends and best practices.
- Collaborated with administrators to evaluate nursing policies and procedures for potential improvements regularly.
- Established a strong rapport with patients and their families, addressing concerns and providing valuable support throughout the treatment process.
- Raised staff retention rates by fostering a positive work culture focused on professional growth and development.
- Conducted regular performance evaluations for nursing staff members, providing constructive feedback and identifying opportunities for improvement.
- Streamlined nurse scheduling, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Implemented infection control measures, reducing hospital-acquired infections among patients under the unit''s care.
- Promoted interdisciplinary communication through regular meetings with physicians, therapists, and other healthcare professionals.
- Reduced medication errors with thorough medication administration education and adherence to best practices.
- Developed effective care plans tailored to individual patient needs, resulting in improved health outcomes.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Recorded details regarding therapies to keep patient charts updated.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Mental Health Nurse
Latrobe Regional Health
10.2024 - 02.2025
- Consulted with healthcare team to assess and execute proper patient care plans
- Strictly followed medicines management requirements to consistently meet professional standards
- Evaluated test and laboratory results to determine next course of action
Schwartz Rounds Lead
Solent NHS Trust
07.2023 - 10.2024
- Spearhead the planning, coordination, and facilitation of Schwartz Rounds to promote compassionate care and staff well-being within the organization.
- Collaborate with multidisciplinary teams to identify relevant themes and recruit diverse panel members for each session.
- Create a safe, reflective environment where staff can openly share emotional and ethical experiences, enhancing team cohesion and psychological safety.
- Liaise with leadership and clinical governance to ensure alignment with organizational values and strategic priorities.
- Manage administrative aspects including scheduling, communications, and feedback collection; utilize evaluations to continuously improve session impact.
- Advocate for staff support initiatives and contribute to the development of a culture of empathy and resilience across the organization.
RMN/Clinical Educator
Solent NHS Trust
06.2022 - 10.2024
- Communicated and collaborated with patients to plan, assess and evaluate effective care programmes
- Recognised and resolved potential areas of conflict for continued best practices in patient care
- Implemented essential legislation requirements to fellow team members for continued compliance
- Stayed up-to-date with latest developments in nursing practice to contribute to medical research
- Informed patients of rights to provide protective measures
- Supported the International Nurse Education Lead in developing and delivering a programme to enable international nurses to pass the TOC and excel within clinical practice
- In partnership with Learning and development, Clinical Education Department and the relevant Service Line (SL) clinical and practice educators, to develop and deliver an international nurse programme that embeds the right skills, behaviours and offers the appropriate supervision and training, to support the delivery of excellent healthcare and health improvement in line with service strategy
- Evaluate clinical outcomes and reports variance to clinical pathway, protocols, or best practice guidelines
- Identifies when a vulnerable adult may be at risk and knows how to refer to the local authority adult safeguarding service
- Role models culturally safe nursing practice and has the confidence to report poor practice when observed
- Practices in accordance with legal, ethical, professional Nursing standards and demonstrates culturally safe behaviours
- Responsible for ensuring quality clinical education delivery which is underpinned by evidence based practice
- Take a lead role in the clinical preparation required for the international nurse to undertake the OSCE
- Consistently maintain excellent personal conduct, behaviour, and values to the level consistent with the organisation and any professional body requirements
- Using persuasive and motivational skills work collaboratively with clinical staff, multi professional leads and their teams, to engage their clinical support with a view to clarify and establish objectives for the development of international nurse roles, skills and competencies
- Supervise and assess international nurse within clinical practice
- Monitor the progress and compliance of international nurses undertaking the OSCE and maintain a database of completion
- Develop and disseminate educational material to international nursing staff whilst encouraging and signposting staff to utilise educational resources to ensure evidence-based practice
- Assist in the development and implementation of educational resources on the Learning platform
Honorary Academic Intern Tutor
Solent University
11.2023 - 04.2024
- Prepared materials for classes, including syllabi, handouts, quizzes and tests.
- Implemented innovative approaches to problem-solving within the classroom setting.
- Performed quality assurance checks on course materials before they were released to students.
- Effectively collaborated with team members to achieve project goals.
- Advised students on appropriate course selection based on their individual needs.
- Organized events such as lectures, seminars, workshops or conferences.
- Managed social media accounts used by the department or institution for marketing purposes.
- Developed new methods of teaching material that increased student engagement.
- Created detailed reports summarizing student performance in each class.
- Assisted faculty with administrative duties such as scheduling appointments or ordering supplies.
- Utilized strong analytical skills to analyze complex problems and develop solutions.
- Participated in professional development activities designed to enhance knowledge base.
- Compiled data from a variety of sources for use in reports and presentations.
- Assisted faculty with grading papers and exams.
- Provided support for course development, instruction and assessment processes.
- Demonstrated ability to effectively communicate with faculty members and other stakeholders.
- Monitored student attendance and provided feedback on their performance.
- Developed excellent organizational skills while managing multiple tasks and assignments.
- Assisted project teams with research, data collection, and administrative tasks.
- Applied classroom knowledge to practical scenarios within internship experience.
Registered Mental Health Nurse
Solent NHS Trust
08.2021 - 06.2022
- Develop networks and close working relationships with colleagues in other associated areas of practice
- Demonstrate knowledge of current evidence in practice and provide a visible clinical profile within clinical practice
- Work autonomously with the ability to coordinate, monitor and assess own workload and proactively to positively influence the quality of clinical education learning
- Under the guidance and direction of the International Nurse Education Lead provide specific skills and competency development within the trust according to organisational priorities for quality education and development for all internal nursing staff
- Extract and analyze data using information technology (IT) to determine and effective progress education initiatives
- Consulted with healthcare team to assess and execute proper patient care plans
- Strictly followed medicines management requirements to consistently meet professional standards
- Evaluated test and laboratory results to determine next course of action
- Directed psychoeducation to enable families and patients to cope with diseases
- Encouraged patients to engage in therapeutic and creative activities to assist healing process
- Mentored and supervised mental health support workers to uphold best practices in dealing with patients
- Administered medications and conducted diagnostic tests to determine diagnosis of patient
- Considered differential diagnoses and provided clinical recommendations
- Consulted with psychiatrists and other behavioural health staff in designing appropriate treatment plans for clients
- Attended case conferences and meetings to assess treatment success rates
- Explained nature of emotional disturbances and emphasised need for treatment
- Recorded reactions to psychotropic drugs and other medications
- Briefed patients regarding de-escalation methods to help manage emotions
- Communicated and collaborated with patients to plan, assess and evaluate effective care programmes
- Recognised and resolved potential areas of conflict for continued best practices in patient care
- Implemented essential legislation requirements to fellow team members for continued compliance
- Stayed up-to-date with latest developments in nursing practice to contribute to medical research
Principal
Irinjalakuda Co-operative Hospital Limited
01.2019 - 07.2021
- Informed patients of rights to provide protective measures
- Instructed small groups of teachers and students
- Established instructional practices driven by statistical performance data
- Built productive relationships with parents of students facing difficult situations at school or at home
- Administered standardised tests to evaluate student performance and progress
- Monitored student behaviour and enforced discipline policies
- Oversaw schedule management, orientation and registration protocols and other administrative functions
- Administered personnel policies and procedures, approving any professional staff additions
- Performed classroom evaluations to assess teacher strategies and effectiveness
- Led meetings to convey policy changes, gather information and assess employee thoughts
- Collaborated with nursing office to develop functional budgets within allocated funds
- Performed diverse human resource activities, including hiring, training, disciplinary and termination in compliance with legal guidelines and requirements
- Expanded quality curriculum training to facilitate continued educated for teaching staff
- Verified adherence to regulatory funding sources across programmes and outcomes
- Encouraged interdepartmental collaboration to develop and support student activities, programmes and lessons
- Coordinated yearly budget, tracked expenses and documented actions
- Trained teachers on effective teaching techniques, classroom management strategies and behaviour modification
- Developed subject and grade leaders to advance oversight and improve instruction
- Defined and enforced student academic achievement standards in line with goals and objectives
- Helped educational programmes achieve greater performance objectives and standards
- Modelled excellent leadership skills to promote positive interaction between teaching staff and students
- Developed multidisciplinary approaches to education, ensuring high-quality teaching, research and student experiences
Assistant Professor Psychiatry
Snehodaya College of Nursing
10.2015 - 08.2017
- Informed patients of rights to provide protective measures
- Instructed small groups of teachers and students
- Established instructional practices driven by statistical performance data
- Built productive relationships with parents of students facing difficult situations at school or at home
- Administered standardised tests to evaluate student performance and progress
- Monitored student behaviour and enforced discipline policies
- Oversaw schedule management, orientation and registration protocols and other administrative functions
- Administered personnel policies and procedures, approving any professional staff additions
- Performed classroom evaluations to assess teacher strategies and effectiveness
- Led meetings to convey policy changes, gather information and assess employee thoughts
- Collaborated with nursing office to develop functional budgets within allocated funds
- Performed diverse human resource activities, including hiring, training, disciplinary and termination in compliance with legal guidelines and requirements
- Expanded quality curriculum training to facilitate continued educated for teaching staff
- Verified adherence to regulatory funding sources across programmes and outcomes
- Encouraged interdepartmental collaboration to develop and support student activities, programmes and lessons
- Coordinated yearly budget, tracked expenses and documented actions
- Trained teachers on effective teaching techniques, classroom management strategies and behaviour modification
- Developed subject and grade leaders to advance oversight and improve instruction
- Defined and enforced student academic achievement standards in line with goals and objectives
- Helped educational programmes achieve greater performance objectives and standards
- Modelled excellent leadership skills to promote positive interaction between teaching staff and students
- Developed multidisciplinary approaches to education, ensuring high-quality teaching, research and student experiences
Lecturer
Welcare College of Nursing
05.2012 - 09.2015
- Worked closely with professors to support collaborative research for course progression
- Maintained data administration effectively and efficiently in line with company policies
- Continued personal professional development by attending workshops and training, optimising knowledge to enhance course curriculum
- Managed curriculum design and implementation, developing clear, concise learning methodologies through research and planning
- Supported research projects, aiding academic progression and growth in line with demands
- Helped students to achieve target grades through continuous curricular support and motivation
- Managed challenging behaviour effectively, reducing classroom incidents to maintain positive learning environments
- Promoted healthy self-talk and brain-yoga techniques to significantly reduce stress levels among students
- Delivered targeted reading sessions for small groups of students with additional educational needs
- Reported on students' progress, achievements and behaviour
- Delivered learning support on remote basis through Zoom and Google Classroom
- Supported students with various learning difficulties to understand key concepts in core subjects
- Identified and catered to pupil needs by creating tailored action plans with teachers, students and parents
- Worked with teachers to uphold behaviour management policies
- Participated in meetings, conferences and workshops to establish rapport with teachers and staff
- Provided administrative support by photocopying worksheets, typing correspondence and filing exam results
- Increased meaningful class participation by proactively motivating students
- Set and communicated practical learning and development goals by developing individual education plans
- Safeguarded children's welfare at all times
- Built confidence levels among students through empowerment practices
- Offered academic and pastoral support to students requiring additional help
- Organised educational activities and events to drive learning objectives and promote engagement
- Designed exams, assessments and course content, including lecture material and writing assignments
- Lectured classes using exceptional communication techniques to enhance engagement
Staff Nurse
ST.Gregorios Medical Mission Hospital
03.2009 - 06.2009
- Varied teaching strategies, catering to educational needs of young adults and mature students
- Reported on programme data to support course management
- Monitored students' progress against educational targets, implementing positive interventions
- Engaged, motivated and inspired students to develop thirst for knowledge
- Graded periodic exams, inputting marks and feedback onto computer system
- Collaborated with lecturers to enhanced teaching procedures
- Scheduled regular meetings with students to discuss short-term and long-term goals
- Conducted screening interviews with incoming students to gauge preparedness
- Formulated and submitted student progress reports to management
- Followed safeguarding principles to maximise student health and wellbeing
- Encouraged students to develop skills in reflection, critical thinking and analysis
- Oversaw research budgets for department
- Delivered lectures across different nursing subjects
- Developed and updated curriculum to reflect contemporary issues, topics and industry advancements
- Drafted and edited research proposals, papers and publications
- Prepared bids to target external funding for research projects
Staff Nurse
ST.Gregorios Medical Mission Hospital
05.2007 - 07.2008
- Analysed symptoms to effectively diagnose and treat patients
- Worked on a ratio of one nurse to 5 patients, providing consistent and effective care
- Assessed, planned and implemented treatments with precision and care, prioritising patient wellbeing
- Maintained accurate, up-to-date patient records, maximising data accuracy
- Administered oxygen and medication to achieve optimum health outcomes
- Supported physicians and consultants with tests and procedures
- Collected blood samples and prepared them for lab analysis
- Assisted with routine medical tests and evaluations, documenting findings to aid care planning
- Administered medication in line with stringent drug regulations
- Established positive rapport with patients and families through active listening and compassionate care
- Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures
- Trained and mentored junior team members, strengthening high-functioning, efficient clinical teamwork
- Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions
- Supported patients with critical conditions, planning and implementing targeted strategies for optimal recovery outcomes
- Uphold patient trust and confidentiality by managing information with discretion, in accordance with data protection laws
- Prioritised health problems to assist patients in complex, urgent or emergency situations
- Facilitated efficient ward operations by maintaining stock control, promptly re-ordering low-stock medication and supplies
- Quickly responded to medical emergencies, working calmly and professionally under pressure
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices
- Generated detailed and comprehensive patient care plans in collaboration with clinical teams
- Assessed and evaluated patient needs, supporting accurate diagnosis and care planning
- Monitored and recorded patient condition, carrying out and reporting regular observations
- Assisted patients with healing and recovery after surgery
- Liaised with senior physicians to plan timely, successful patient discharges
Education
LEVEL 3 : EDUCATION AND TRAINING, AWARD -
CITY OF PORTSMOUTH COLLEGE
Master of Science - MENTAL HEALTH NURSING
K.V.M.College of Nursing
01.2012
Bachelor of Science - NURSING
Sri Siddaganga College Of Nursing
12.2006
SECONDARY SCHOOL - undefined
BALIKAMADON HIGHER SECONDARY SCHOOL
06.2002
SSLC - undefined
Nicholson Syrian Girls High School
03.2000
Skills
- Patient care planning
- Medicines management
- Laboratory evaluation
- Psychoeducation
- Therapeutic activities
- Mentoring
- Medication administration
- Diagnostic testing
- Differential diagnosis
- Treatment planning
- Case assessment
- Emotional disturbance explanation
- Medication reaction recording
- De-escalation methods
- Process improvements
- Event planning
- Regulatory compliance
- Communication
- Student and parent relationships
- Common core learning standards
- Staff development
- Documentation development
- Lesson planning
- Schedule oversight
- Academic administration
- Analytical problem-solving
- Training and development
- Relationship building
- Community engagement
- Standardised testing
- Prioritisation
- Policy development
- Multi-tasking
- Leadership
- Human resources
- Group facilitation
- Curriculum development
- Nursing care
Accomplishments
- Kerala Nurses and Midwives Council Registration NoRN696
- Karnataka State Nursing Council, Reg.NO: 02N9417
- Member of TNAI (Trained Nurses Association of India)
- NMC REGISTRATION NUMBER 21J17280
- ROYAL COLLEGE OF NURSING - 3355652
- One day workshop on Education An Eclectic Approach conducted by Govt. Medical College Kottayam on 04/10/10
- One day CNE Programme on Infection Control conducted by KVM College of Nursing, Cherthala, Alappuzha on 07/29/11
- Mental Health Practical Training at Mental Health Centre, Peroorkada & NIMHANS, Bangalore
- Exhibition on model regarding Breast FeedingTNAI Zonal Meet 2012
- Research Topic: A quantitative study to assess burden and coping mechanism of spouses of mentally disturbed clients
- Honorary Academic Intern Tutor- Solent University
Certification
AHPRA
LANGUAGES
English Fluent
Hindi Fluent
Malayalam Fluent
Tamil Fluent
PERSONAL QUALITIES
- Excellent Communication Skills
- Leadership Quality
- Hardworking and Punctual
- Optimistic
Timeline
Acting Mental Health Patient Flow Coordinator
Latrobe Regional Hospital
06.2025 - Current
Acting Nurse Unit Manager
Latrobe Regional Hospital
06.2025 - 06.2025
Associate Nurse Unit Manager
Latrobe Regional Health
02.2025 - Current
Registered Mental Health Nurse
Latrobe Regional Health
10.2024 - 02.2025
Honorary Academic Intern Tutor
Solent University
11.2023 - 04.2024
Schwartz Rounds Lead
Solent NHS Trust
07.2023 - 10.2024
RMN/Clinical Educator
Solent NHS Trust
06.2022 - 10.2024
Registered Mental Health Nurse
Solent NHS Trust
08.2021 - 06.2022
Principal
Irinjalakuda Co-operative Hospital Limited
01.2019 - 07.2021
Assistant Professor Psychiatry
Snehodaya College of Nursing
10.2015 - 08.2017
Lecturer
Welcare College of Nursing
05.2012 - 09.2015
Staff Nurse
ST.Gregorios Medical Mission Hospital
03.2009 - 06.2009
Staff Nurse
ST.Gregorios Medical Mission Hospital
05.2007 - 07.2008
Master of Science - MENTAL HEALTH NURSING
K.V.M.College of Nursing
Bachelor of Science - NURSING
Sri Siddaganga College Of Nursing
SECONDARY SCHOOL - undefined
BALIKAMADON HIGHER SECONDARY SCHOOL
SSLC - undefined
Nicholson Syrian Girls High School
LEVEL 3 : EDUCATION AND TRAINING, AWARD -
CITY OF PORTSMOUTH COLLEGE
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