Susan Le

• Overseeing all aspects of the day to day functioning of the office, front desk and administration support and day to day liaison with our busy practitioners
• Liaising with Medicare, DVA, Department of Health etc.
• Management of daily operations
• Providing support to clinical and administration staff
• Facilitating the efficient and smooth running of our practice administration
• Intermediate to advanced Microsoft Office skills (word, Excel, Powerpoint and Outlook)
• Accurately and efficiently process financial transactions
• General administration duties such as filing, archiving, database management
• Provide support for telehealth appointments via our secure platform
• Process online billing (Medicare, DVA, insurance, Work cover, health funds)
• Manage patient files in a professional and confidential manner
• Provide back-up reception
• Manage the team consists of Dermatologists, Nurses, Receptionists and with adequate cover to deliver required services
• Highly developed customer service skills
• Capable decision-making ability
• The ability to work effectively in a busy environment
• Excellent time management skills
• IT support assistant
• Manage end of month financial reports
• Manage daily banking reconciliations
• Cash flow
• Proficient in Genie software

• Scheduling patients' appointments
• Handling patient' enquires
• Registering and invoicing patients for consulting
• Preparation of patient list and files for consulting
• Prepare patient quotes for surgery and procedures
• Process theatre accounts
• Assist with marketing and development of the practice
• Prepare and balance banking
• Reconciliations of daily EFTPOS
• Timely banking of cash and cheques
• Greeting patients on arrival during consulting sessions
• Registration of patients details
• Co-ordinate hospital admission
• Follow up outstanding accounts
• Respond to account queries
• Manage Payroll & superannuation payments
• Payroll tax and end of month processing
• Knowledge of Practice Data Base and Medical Director Software

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• Converse with customers to identify their purchasing requirement and assist in locating desired items
• Provide customers with essential product information, as well as offer them a demonstration of product features
• Provide solutions or replies to address customers’ problems or inquires
• Oversee the tagging of products to ensure correct prices are reflected
• Oversee the upkeep, maintenance and general cleanliness of a store and it’s premises
• Collect cash payments and process credit card transactions for the purchase of goods
• Evaluate stock inventory to determine the need for new shipments or product order
• Receive new shipments and ensure proper storage of excess stock
• Handle cases of product return, refund or exchange
• Maintain an up-to-date knowledge of store products and services in order to effectively conduct sales
• Upsell and cross sell in order to increase sales and maximize company profits
• Keep a watchful eye for shoplifters and pilferers to minimize risk of theft
• Work closely with retail sales managers to ensure sales targets are achieved.

• Marking off daily reports
• Answering heavy switchboard
• Filing
• Faxing

• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Checked patient insurance, demographic and health history to keep information current.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained current and accurate medical records for patients.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Completed patient referrals to other medical specialists.
• Supported office staff and operational requirements with administrative tasks.
• Helped patients complete necessary medical forms and documentation.
• Managed multi-line phone system and pleasantly greeted patients.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Organized paperwork such as charts and reports for office and patient needs.
• Transcribed phone messages and relayed to appropriate personnel.
• Completed and filed financial documentation for accounting purposes.
• Enhanced office productivity by handling high volume of callers per day.
• Completed clerical duties and tasks for clinic administration.