Susan Leahy
COOLAGOLITE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Logistics and Company Manager
Coastwide Industries
06.2023 - Current
- Coordinating the collection of Minderoo Recovery Accommodation Pods
- Involving liaising with fire victims, site inspections, assessing site for dangers, creating condition reports, problem solving, adhering to WHS policies, coordinating drivers and subcontractors, fleet management, and more.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Oversaw budgeting and financial management to ensure company profitability and growth.
- Developed and maintained relationships with key stakeholders for improved business partnerships.
- Managed a diverse team, fostering a collaborative work environment that resulted in increased productivity.
- Negotiated contracts with clients and vendors, securing advantageous terms for the organization.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Project Support Officer - Subcontractor
Public Works Advisory
02.2021 - 11.2022
- Managing the general day to day administration of the Moruya office, creating reports, managing invoices, creating project invoices and spreadsheets, creating project reports, managing records, handling customer service inquiries, reconciling transactions, and more.
- Provided administrative support for multiple projects simultaneously, ensuring smooth operations across all initiatives.
- Coordinated logistics for meetings and events, ensuring seamless execution of project-related activities.
- Assisted in risk management processes, proactively identifying potential issues and creating contingency plans accordingly.
- Maintained open lines of communication between team members, allowing for swift resolution of any challenges encountered during the course of a project.
- Planned and coordinated scheduling and administrative tasks.
- Arranged internal meetings, provided supporting information and arranged catering.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Project Support Officer - Temporary Assignment
Public Works Advisory
03.2017 - 06.2017
- Managing the 1800 hotline, managing customer complaints, managing data related to fire affected properties, liaising with various stakeholders, organizing quotations, cold calling fire victims, maintaining records, auditing database, and more.
Company Director
Coastwide Steel And Crane Pty Ltd
02.2004 - 09.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Diploma in Project Management & Leadership Management - Project Management
College of Adult Learning
Sydney01.2025
License to operate slewing crane up to 60 tons. - Construction
Training Combined
Regents Park, NSW10.2023
License to Perform Dogging - Construction
Training Combined
Regents Park, NSW10.2023
Teams And Advance Excel - Secretarial Studies And Office Administration
Public Works Advisory
Moruya01.2021
Certificate Microsoft Word - Secretarial Studies And Office Administration
International Open Acadamy
Online01.2019
Certificate Workplace Violence - Office Administration Management
Courses For Success
Online01.2019
Certificate Administrative Support - Secretarial Studies And Office Administration
Courses For Success
Online01.2019
Certificate III Business Administration - Secretarial Studies And Office Administration
Tafe NSW
Ultimo11.1998
Skills
- Staff Training and Development
- Operations Management
- Human Resources Management
- Time Management
- Team Leadership
- Verbal and written communication
- Staff Management
- Complex Problem-Solving
- Strategic Planning
- Project Management
- Customer Relationship Management (CRM)
- Policy Implementation
- Sales Techniques
- Negotiation
- Workforce Management
- Schedule Preparation
- Business Planning
- Financial Management
- Business Administration
- Expense Tracking
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Work Planning and Prioritization
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Customer Relationship Management
- Good Judgment
- Task Delegation
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Preventive Maintenance
- MS Office
- Schedule Management
- Interpersonal Relations
- Administration and Reporting
- Project Planning
- Emergency Response
- Cost Control
- Budget Management
- Business Analysis and Reporting
- Budget Administration
- Needs Assessment
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Billing
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Clerical Support
- Account Reconciliation
- Credit and collections
- Mail handling
- Scheduling
- Employee Supervision
- Conflict Management
- Workflow Optimization
- Travel Coordination
- Policy and procedure modification
- Compliance Monitoring
- Report Writing
- Creative Thinking
- Phone and Email Etiquette
- Stakeholder Relations
- Resource Allocation
Accomplishments
- Creation of detailed and dash boards for fire effected properties.
- Creation of complex spreadsheets to ensure all information is recorded and easily accessed.
- Building strong relationships with insurance companies,
- Building strong relationships with local and state government organisations
- Building strong relationships with staff
- Building strong relationships with residents in the Tathra area.
- Implemented strong staff relationships to share information.
- Developed strong relationships with various contractors.
- Managed staff moments to ensure information is gathered and recorded correctly.
- Finding solutions to various people’s problems. Being named the Tathra angel by residents.
- Supervised team of up to 11 staff members.
- Planned and coordinated Minderoo Recovery Pod collection project.
Career Achievements
2019: Secretaries Award for Outstanding Achievement – NSW Government for the Tathra Bushfire Clean up
References
- Ross Bailey, Senior Program Manager, Public Works, 0412 320064, ross.bailey@pwa.nsw.gov.au
- John Anderson, Regional Director (South Coast), Public Works Advisory, 02 4226 8502, 0412 393 480, john.anderson@pwa.nsw.gov.au
- Adrian Street, Sussex Transport, 0415620063
Timeline
Logistics and Company Manager
Coastwide Industries
06.2023 - Current
Project Support Officer - Subcontractor
Public Works Advisory
02.2021 - 11.2022
Project Support Officer - Temporary Assignment
Public Works Advisory
03.2017 - 06.2017
Company Director
Coastwide Steel And Crane Pty Ltd
02.2004 - 09.2014
Diploma in Project Management & Leadership Management - Project Management
College of Adult Learning
License to operate slewing crane up to 60 tons. - Construction
Training Combined
License to Perform Dogging - Construction
Training Combined
Teams And Advance Excel - Secretarial Studies And Office Administration
Public Works Advisory
Certificate Microsoft Word - Secretarial Studies And Office Administration
International Open Acadamy
Certificate Workplace Violence - Office Administration Management
Courses For Success
Certificate Administrative Support - Secretarial Studies And Office Administration
Courses For Success
Certificate III Business Administration - Secretarial Studies And Office Administration
Tafe NSW
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