Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Lehmann

Flinders,NSW

Summary

Accomplished Business Administrator equipped with 32 years of diverse and progressive experience in project and program management. Detail oriented and skilled communicator with record of successful project integration. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams.

Energetic customer service with wealth of experience. Hardworking, compassionate, problem solving and willing to go extra step to complete tasks.

Overview

45
45
years of professional experience

Work History

Assistant Store Manager

Mary's Wares
Corrimal, NSW
10.2021 - 03.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

Business Administrator

Endeavour Energy
Wollongong, New South Wales
10.1997 - 12.2020
  • Diligent Business Administrator with 31 years of experience leading teams through successful corporate operations and sustainable growth in reorganisation of team. Facilitator of collaborative organizational structures and sustained productivity through reporting and recording of projects and Labour costing and accurate expense reporting.
  • Processed employee expense reports quickly to prevent delays in payouts.
  • Manage Team expenses
  • Submit Weekly & Monthly reports to Southern Region Manager and his direct reports. Evaluating business data and reported findings to Southern Region & Regional Services Managers and other stakeholders.
  • Fostered strong rapport with Southern Region Manager, Project Managers and stakeholders through consistent follow-up and communication.
  • Schedule and organise Team meetings.
  • Managed day-to-day development issues.
  • Developed strategic plans and initiatives in safety, inventory control, training and record keeping.
  • Streamlined workflow with my Team.
  • Observed laws, regulations and other applicable obligations regarding record management, safety & equipment management and qualification of employees.
  • Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Oversaw process improvement initiatives.
  • Executed training programs.
  • Translated business priorities into implementable actions.
  • Analyzed and assessed proposed system changes and determined impact to users in my Team, arrange training and ensure Teams collaboration.
  • Improved operation procedure between IT provider and end-users.
  • Facilitated company adoption of Ellipse, Records Management System, Concur software and assisted with training employees on usage.
  • Give presentations on new Expense System, Concur and new records system.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Served customers and followed outlined steps of service.
  • Improved operations through consistent hard work and dedication.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Advisory Centre - Windsor Office

Prospect Electricity
Windsor , NSW
01.1985 - 11.1993
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated POS cash register and equipment to collect payments.
  • Processed checks, cash and credit purchases or refunds.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Accomplished multiple tasks within established timeframes.
  • Monitored areas for security issues and safety hazards.

Depot Administrator / Program Works / Cashier

Prospect Electricity / Integral Energy
Seven Hills, NSW
04.1984 - 05.1993
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of customers.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.

Administrative Officer / Advisory Service /Cashier Assistant

South East Queensland Electricity Board - SEQEB
Redcliffe, Queensland
02.1981 - 08.1984
  • Interacted with customers by phone, email or in-person to provide information.
  • Responded to customer concerns and questions on daily basis.
  • Provided quality clerical support through data entry, document management, mail correspondence and overseeing operation of office equipment.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Handled account payments and provided information regarding outstanding balances.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Trained new cashier team members in customer service and money handling processes.

Education

A Grade Pass - Software & Hardware Concepts

Blacktown TAFE
12.1998

High School Diploma -

Fairvale High School
Fairfield West, NSW
11.1979

Secretarial Studies And Office Administration

Sydney TAFE
1978

Skills

  • Business Administration
  • Office Supplies and Inventory
  • Employee Timesheet Processing
  • Policy Management
  • Regulatory Monitoring
  • Financial and Operational Reporting
  • Meeting Support
  • Staff Meetings
  • Business Management Software
  • Records and Database Management
  • Payroll Oversight
  • Office Procedures
  • Cash Control
  • Continuous Improvement Process
  • Performance Goals
  • Best Practices and Standards
  • Contract Auditing
  • Operational Requirements
  • Customer Care
  • Calendar Maintenance
  • Business Services Support
  • Equipment Purchase Planning
  • Business Needs Identification
  • Electronic Filing System
  • Training

Timeline

Assistant Store Manager

Mary's Wares
10.2021 - 03.2022

Business Administrator

Endeavour Energy
10.1997 - 12.2020

Customer Service Advisory Centre - Windsor Office

Prospect Electricity
01.1985 - 11.1993

Depot Administrator / Program Works / Cashier

Prospect Electricity / Integral Energy
04.1984 - 05.1993

Administrative Officer / Advisory Service /Cashier Assistant

South East Queensland Electricity Board - SEQEB
02.1981 - 08.1984

A Grade Pass - Software & Hardware Concepts

Blacktown TAFE

High School Diploma -

Fairvale High School

Secretarial Studies And Office Administration

Sydney TAFE

Similar Profiles

CREATE PROFILE
Susan Lehmann