Summary
Overview
Work History
Education
Skills
Outside Activities
Referees
Timeline
Generic

Susan Males

24 Hillside Crescent,West Launceston, Launceston,TAS

Summary

For the past 10 years I have worked as a rostering support officer in the Rostering Information Office, I have enjoyed fostering working relationships with the staff in RIO and with the LGH and in Primary Health.

Rostering requires adhering to strict time frames while still being able to answer phone calls, emails or queries about rostering, staffing, allocators or helping staff with processes and also processing the data from the daily allocators in to ProAct.

I have now added data collection from the worked allocators to my knowledge belt and while still learning the particular and complex role I feel this experience rounds out my experience as a roster officer.

10 years ago I came from the Emergency Department with clerical and admissions skills but no understanding of rostering or allocator data collection, I feel I have now refined many of the skills required to be a successful and productive part of the Rostering and information Office.

I am proficient in the use of ProAct and Empower, the systems currently in used in rostering and I have experience in both Word and Excel.

Overview

37
37
years of professional experience

Work History

Rostering Services Support Officer

Launceston General Hospital
Launceston, Tasmania
08.2023 - Current
  • Work as part of a team focused on providing acurate data.
  • Running and managing various reports required by our Team Leader/Unions and the Health Department.
  • Updating the ProAct system with data from paper daily and weekly allocators.
  • Ensuring the staff hours/overtime/swaps/SNCOS/leave and various notations are accurately transposed into the ProAct system with the correct codes.
  • Processing of HR letters and contracts/IOAs as well as all the personal forms for staff including /leave/sick /higher duty/exit/maternity and decreases in hours.
  • Updating ProAct with any changes in employment for all staff within the scope of the Rostering Information Office.
  • Using spreadsheets to maintain detailed reports on maternity leave, TtP's, hours post finalisation of a roster, AHPRA numbers, allocators received and allocators processed.
  • Communicating with ward EAs, NUMS, Department Heads and both Payroll and HR personnel to provide the most recent data is maintained in our systems.
  • Adhereing to the State Protocols on Confidentiality and the States Act.
  • Working with the NUMS of areas to provide the information they require to safely staff their area, when this is not possible finding a solution.

Casual Ward Clerk

Pool Office
Launceston, Tasmania
02.2023 - Current
  • Completed charts, staffing sheets and other documentation.
  • Collected paperwork for patients, nurses and physicians.
  • Entered current information into records system and printed documents for appointments, files and patient use.
  • Worked in high-volume medical department to answer telephone calls and route connections to appropriate departments or staff.
  • Located and filed physical permanent records according to established categorization systems.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Managed unit call reception and routed calls to correct department.
  • Provided patient information to facilitate timely admissions and discharges.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Compiled physical and digital documents, charts and reports.

Rostering Support Officer Casual

Launceston General Hospital
Launceston, Tasmania
11.2022 - 08.2023
  • Support the Nurse Unit Managers in managing creating,updating and maintaining the rosters for their areas.
  • Updating and maintaining the data bases of both personal and employment information for the staff employed within the LGH.
  • Training staff in the use of the rostering programs.
  • Run reports when required.
  • Liaise with staff of all levels to complete the required processes with in the strict time frames.
  • Working as part of a team, following the guidelines, protocols and awards, but using self direction to prioritise the workload.
  • Create spreadsheets when required.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Improved operations by working with team members and customers to find workable solutions.

Rostering Support Officer

Launceston General Hospital
Launceston, Tasmania
10.2013 - 10.2022
  • Support the Nurse Unit Managers in managing creating,updating and maintaining the rosters for their areas.
  • Updating and maintaining the data bases of both personal and employment information for the staff employed within the LGH.
  • Training staff in the use of the rostering programs.
  • Run reports when required.
  • Liaise with staff of all levels to complete the required processes with in the strict time frames.
  • Working as part of a team, following the guidelines, protocols and awards, but using self direction to prioritise the workload.
  • Create spreadsheets when required.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Improved operations by working with team members and customers to find workable solutions.

ED Ward Clerk

Launceston General Hospital
Launceston, Tasmania
04.1999 - 10.2013
  • Coordinated and performed patient admissions, transfers and discharges.
  • Obtained information by contacting appropriate personnel or patients.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Helped patients complete paperwork and explained processes and procedures.
  • Communicated with patients to gather intake data and verify chart information.
  • Assisted with hospital admissions and paperwork.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.

Ward Clerk

Launceston General Hospital
Launceston, Tasmania
01.1992 - 11.1998
  • Worked in high-volume 6D department to answer telephone calls and route connections to appropriate departments or staff.
  • Entered current information into records system and printed documents for appointments, files and patient use.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Provided patient information to facilitate timely admissions and discharges.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Monitored unit supply levels and notified management of ordering needs.
  • Retrieved physicians' paperwork, including lab test requests.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Compiled physical and digital documents, charts and reports.

Hospital Cleaner

Cosgrove Park Aged Care
Launceston, Tasmania
11.1986 - 01.1992
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Used shampoos and steam equipment to periodically clean upholstery and carpeting.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Buffed tile floors and polished wall surfaces.

Education

Grade 12 -

Alanvale College
Launceston
11.1980

High School Diploma -

Brooks High School
Launceston
11.1978

Skills

  • Work Planning and Prioritization
  • Employee Development
  • Verbal and Written Communication
  • Information Confidentiality
  • Staff Training
  • Continuous Improvement
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Service
  • Records Management
  • Handling Customer Complaints
  • Staff Scheduling
  • Office Management
  • New Hire Orientation
  • Time Management
  • Multitasking and Organization
  • Technical Support Understanding
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure

Outside Activities

  • Gardening is something I appreciate but am not good at keeping things alive.
  • We are renovating our 134 year old house in West Launceston and am keen on house design.
  • Being the first non playing female President of St Andrews Caledonian Pipe Band for 6 years was a huge honour and am now the Secretary. I am heavily involved in all their activities and the pipe band culture in Tasmania.
  • I am on the Board of the McGee Foundation.
  • I lead the committee organising and managing the band's 2019 trip to Scotland to play in the World Pipe Band Championships, the tour group was comprised of 35 people including players as young as 14 and supporters in their late 70's, we were gone for 3 weeks and travelled over 12 thousand km.
  • Travel is something my husband and I plan to do when we both fully retire.

Referees

Kendall Newman, Team leader, Rostering Information Office,

kendall.newman@ths.tas.gov.au  Department of Health, 03 67 77 6564

Janine Hutton, Rostering Support Officer,Rostering Information Office, janine.hutton@ths.tas.gov.au Department of Health, 03 67 77 6562

Timeline

Rostering Services Support Officer

Launceston General Hospital
08.2023 - Current

Casual Ward Clerk

Pool Office
02.2023 - Current

Rostering Support Officer Casual

Launceston General Hospital
11.2022 - 08.2023

Rostering Support Officer

Launceston General Hospital
10.2013 - 10.2022

ED Ward Clerk

Launceston General Hospital
04.1999 - 10.2013

Ward Clerk

Launceston General Hospital
01.1992 - 11.1998

Hospital Cleaner

Cosgrove Park Aged Care
11.1986 - 01.1992

Grade 12 -

Alanvale College

High School Diploma -

Brooks High School

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Susan Males