SUSAN MARGETTS
Whittingham,NSW
Summary
Driven and versatile professional with a proven track record at RFS NSW, enhancing operational efficiency and team coordination. Excelled in leadership and problem-solving, significantly improving safety protocols and fleet management. Demonstrates exceptional communication and time management skills, adept at fostering customer relationships and driving results.
Overview
24
24
years of professional experience
Work History
General Hand RFS NSW
RFS NSW
01.2024 - 06.2024
- * Station and vehicle audits
- Assist fleet maintenance
- Equipment inspections
- Inventory management and issuing
- Volunteer training coordination
- Fleet records and record management
- Fleet disposals
- WHS record management
- Fuel load assessments and Guardian record management
- Site inspections
- Hazard reduction preparation and operational planning
- Improved team productivity by effectively communicating with coworkers and supervisors on project requirements.
- Maintained open lines of communication with colleagues, enabling smooth collaboration and timely completion of projects.
Chef/ Host/barista/bartender
Siennas Italian Restaurant
08.2018 - 01.2024
- Food preparation and cooking
- Ordering and stock control
- Maintain well organised min en place to keep work consistent
- Handle and store food to eliminate illness and prevent cross contamination
- Organising and preparation of functions
- Customer service
- Taking orders in a correct and timely manner
- Barista duties
- Bartending/ responsible service of alcohol
Chef
Agostina Restaurant
01.2020 - 01.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Function chef
Assistant Store Manager
Suzanne Grae
01.2008 - 02.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Sales Coordinator
Sydney Blinds And Screens
07.2000 - 01.2008
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
Education
Small Business Administration And Management
Western Sydney Technical College
Penrith, NSWNo Degree - Community Engagement Facilitator
NSW RFS
Bulga, NSW05.2024
No Degree - Bushfire Fighter
NSW RFS
Bulga, NSW09.2023
Certificate IV - Chef Training
Western Sydney Technical College
Penrith, NSW11.2008
High School Diploma -
Kingswood High School
Kingswood, NSW12.1980
Skills
- Time management and organisation
- Safety Protocols
- Communication
- Customer service
- Leadership
- Problem solving
- Computer literacy
- Flexibility
- Teamwork
- Responsible
- Critical thinking
Timeline
General Hand RFS NSW
RFS NSW
01.2024 - 06.2024
Chef
Agostina Restaurant
01.2020 - 01.2022
Chef/ Host/barista/bartender
Siennas Italian Restaurant
08.2018 - 01.2024
Assistant Store Manager
Suzanne Grae
01.2008 - 02.2019
Sales Coordinator
Sydney Blinds And Screens
07.2000 - 01.2008
Small Business Administration And Management
Western Sydney Technical College
No Degree - Community Engagement Facilitator
NSW RFS
No Degree - Bushfire Fighter
NSW RFS
Certificate IV - Chef Training
Western Sydney Technical College
High School Diploma -
Kingswood High School
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