Susan Maria Do Rego Pereira

• Educate clients on equities, simplifying complex topics for informed decision-making.
• Identify and address client needs, enhancing satisfaction and service efficiency.
• Contribute to team success through collaborative efforts and shared knowledge.
• Proficient in interacting and collaborating with both internal and external stakeholders to ensure alignment and foster positive relationships.
• Skilled in case management of client complaints, consistently delivering satisfactory outcomes for both the company and the client within established timelines.
• Experienced in leading team meetings and huddles, ensuring consistent messaging and alignment across the team.
• Capable of maintaining productivity and focus in high-pressure situations, even when managing large volumes of work.
• Strong understanding of KYC (Know Your Customer) and AML (Anti-Money Laundering) processes to perform customer due diligence and effectively assess risk.

Highlights

• Awarded Senior Manager Award May 2024
• Achieved ABOVE in overall KP FY2023-2024
• RG146 certified

• Uphold merchandising standards and accurately prepare merchandise for the sales floor
• Participate in store recovery and maintain cleanliness and organisation throughout the store
• Engage in ongoing recognition and provide constructive feedback to peers.
• Foster a positive store culture based on honesty, integrity, and respect.
• Provide exceptional service to internal and external customers.
• Process customer purchases and returns accurately, following established procedures.

• Trains new staff, fostering a knowledgeable and efficient team environment
• Optimized workflow processes, resulting in increased efficiency and productivity within the pharmacy team.
• Developed strong relationships with healthcare providers to optimize collaborative patient care.
• Ensure PBS and other Medicare claims are accurately prepared.
• Maintain dispensary stock, including stock rotation, ordering and expiry-date checkin
• Accurately process employee payroll in a timely manner and maintain accurate records of hours worked, wages, and deductions.

• Utilises pharmacy POS systems effectively, ensuring smooth transaction processes
• Cultivated strong customer relationships, providing exceptional service and extensive product knowledge to meet diverse healthcare needs
• Demonstrated proficiency in multiple pharmacy POS software systems, streamlining transactions and enhancing data management processes
• Answer all incoming calls professionally and courteously
• Determine customer needs and advise on the selection, pricing, and usage of non-prescription medications.
• Managed inventory, organized orders, and monitored product displays, ensuring optimal stock levels and enhancing pharmacy aesthetics

• Effectively managed a large team of employees, provided hands-on training whilst implementing constructive feedback and direction to boost taskforce ability and morale
• Ensured customer satisfaction and safety by undertaking extensive and valuable training in customer service, processing customer orders including macafe barista and engaging in selling technique such as upselling that was all required on a typical shift
• Promoted cooperation between employees to enable the smooth and swift progression of all relevant processes

Highlights

• Graded 97% and 98% for secret shopper survey