Susan Marini
Birkdale,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail, banking and the construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
Administration Manager
Huracan Group Pty Ltd (Family Business)
05.2017 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Collaborated with leaders from energy companies and retailers to achieve consistent processes and maximize efficiency of resources including power connections to new homes, apartments and development sites.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Data Entry, approval of staff wages, and general office duties.
Administration Manager
Baylec Electrical Pty Ltd (Family Business)
04.2010 - 04.2017
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Bank Teller
Suncorp
02.2006 - 06.2009
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer account and credit statements.
- Counted and packaged currency and coins.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Foreign Currency transactions
Administration Manager
Baylec Electrical Pty Ltd (Family Business)
04.2001 - 01.2006
Manager, Buyer and Merchandising
Ozmosis (Surf Dive & Ski Group)
11.1999 - 03.2001
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Buyer for 2 stores liaising and purchasing from Brand Surfwear Companies
- Merchandised and kept store appearance of a high standard.
- Rostering staff and loss prevention.
Manager, Buyer, Merchandising
Surf Clothing Company & Surfvision
05.1994 - 11.2000
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Buyer for 2 Surfvision stores
- Merchandised store and presented store to a high standard.
- Microphone voiceover during store sales.
Education
Associate Diploma - Commercial Art
Bayside Community College
Alexandra Hills12.1993
High School Diploma -
Balmoral State High School
Morningside, QLD12.1988
Skills
- Customer Inquiries
- Planning and Prioritization
- Community Relationships
- Data Communications
- Service Quality Standards
- Process Improvement
- Control of Expenses
- Supply Replenishment
- Company Representation
- Product Buyer & Merchandising
- Brand Awareness
- General Management and Administration
Accomplishments
- MLM Executive ranking with Isagenix (Health and Wellness company)
- Experienced in various software programs, Outlook, Excel, Word, Ascora, and Xero.
- Valued member of Allstars Netball Community for 5 years, coaching, mentoring, developing players and coaches and teams selector.
- Completed Mastery University- Anthony Robbins (self development)
Interests
Netball, Softball, Drawing, Painting, Home Interiors, Gardening
Netball Coach and Player Development Co Ordinator- Allstars Netball Club 2023
Club Softball 2022/2023 season, Masters Softball 2023
Timeline
Administration Manager
Huracan Group Pty Ltd (Family Business)
05.2017 - Current
Administration Manager
Baylec Electrical Pty Ltd (Family Business)
04.2010 - 04.2017
Bank Teller
Suncorp
02.2006 - 06.2009
Administration Manager
Baylec Electrical Pty Ltd (Family Business)
04.2001 - 01.2006
Manager, Buyer and Merchandising
Ozmosis (Surf Dive & Ski Group)
11.1999 - 03.2001
Manager, Buyer, Merchandising
Surf Clothing Company & Surfvision
05.1994 - 11.2000
Associate Diploma - Commercial Art
Bayside Community College
High School Diploma -
Balmoral State High School
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