Susan Marsh
Helensvale,QLD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Proven track record in exceeding sales goals, growing business and expanding territories.
Strong problem-solving and multitasking skills. Highly collaborative individual works well under pressure.
Overview
13
13
years of professional experience
Work History
Payroll Assistant
Disability Services Queensland
2008.01 - 2008.09
- Maintained payroll information by collecting, and entering data.
- Maintained strict confidentiality of all payroll information and records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
State Manager and Sales Representative
Macquarie Textiles
2000.01 - 2007.12
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Stocked merchandise, clearly labelling items, and arranging according to range or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed customer accounts to secure customer satisfaction and repeat business
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
Legal Transcriber
Phillip Bovey Law
1999.01 - 1999.12
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Verified accuracy of transcribed material prior to finalisation.
- Used headsets and transcribing software to take dictation of recorded Police interviews and raids.
- Trained new transcriptionists to improve skills in use of transcription equipment.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Proofread and typed various documents for attorneys and law firms.
Radio Operator and Supervisor
Black And White Cabs Qld
1996.02 - 1999.10
- Responded to high volume of phone and email requests to provide logistics information.
- Organised and explained individual job parameters for each assignment.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Utilised dispatch software to enter customer orders and deliveries.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders and assigned personnel.
- Provided on-the-job training to newly hired workers and team members
Education
Graduate Certificate - Professional Editing And Proofreading
Thomson Open Learning
OnlineHigh School Diploma -
Smithfield State High
Cairns, QLDSkills
- Problem-Solving Strengths
- Product Promotion
- Product and Service Knowledge
- Transcribing Documents
- Organisational Standards
- Time Management
- Interpersonal Communication Skills
- Meeting Deadlines
- Multitasking Abilities
- Attention to Detail
Volunteer Work
I have volunteered for many years at various schools and sporting clubs. I also donate Plasma every 2 - 3 weeks at the Lifeline Blood Bank. I'm community-minded and lead a very active lifestyle, exercising 5+ times per week.
Timeline
Payroll Assistant
Disability Services Queensland
2008.01 - 2008.09
State Manager and Sales Representative
Macquarie Textiles
2000.01 - 2007.12
Legal Transcriber
Phillip Bovey Law
1999.01 - 1999.12
Radio Operator and Supervisor
Black And White Cabs Qld
1996.02 - 1999.10
Graduate Certificate - Professional Editing And Proofreading
Thomson Open Learning
High School Diploma -
Smithfield State High
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