Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Susan Marsh

Helensvale,QLD

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Proven track record in exceeding sales goals, growing business and expanding territories.

Strong problem-solving and multitasking skills. Highly collaborative individual works well under pressure.

Overview

13
13
years of professional experience

Work History

Payroll Assistant

Disability Services Queensland
01.2008 - 09.2008
  • Maintained payroll information by collecting, and entering data.
  • Maintained strict confidentiality of all payroll information and records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.

State Manager and Sales Representative

Macquarie Textiles
01.2000 - 12.2007
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Stocked merchandise, clearly labelling items, and arranging according to range or colour.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals

Legal Transcriber

Phillip Bovey Law
01.1999 - 12.1999
  • Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Reviewed completed reports for proper formatting, grammar, and sentence structure.
  • Verified accuracy of transcribed material prior to finalisation.
  • Used headsets and transcribing software to take dictation of recorded Police interviews and raids.
  • Trained new transcriptionists to improve skills in use of transcription equipment.
  • Checked completed work for proper spelling, grammar, punctuation and format.
  • Proofread and typed various documents for attorneys and law firms.

Radio Operator and Supervisor

Black And White Cabs Qld
02.1996 - 10.1999
  • Responded to high volume of phone and email requests to provide logistics information.
  • Organised and explained individual job parameters for each assignment.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilised dispatch software to enter customer orders and deliveries.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders and assigned personnel.
  • Provided on-the-job training to newly hired workers and team members

Education

Graduate Certificate - Professional Editing And Proofreading

Thomson Open Learning
Online

High School Diploma -

Smithfield State High
Cairns, QLD

Skills

  • Problem-Solving Strengths
  • Product Promotion
  • Product and Service Knowledge
  • Transcribing Documents
  • Organisational Standards
  • Time Management
  • Interpersonal Communication Skills
  • Meeting Deadlines
  • Multitasking Abilities
  • Attention to Detail

Volunteer Work

I have volunteered for many years at various schools and sporting clubs. I also donate Plasma every 2 - 3 weeks at the Lifeline Blood Bank. I'm community-minded and lead a very active lifestyle, exercising 5+ times per week.

Timeline

Payroll Assistant

Disability Services Queensland
01.2008 - 09.2008

State Manager and Sales Representative

Macquarie Textiles
01.2000 - 12.2007

Legal Transcriber

Phillip Bovey Law
01.1999 - 12.1999

Radio Operator and Supervisor

Black And White Cabs Qld
02.1996 - 10.1999

Graduate Certificate - Professional Editing And Proofreading

Thomson Open Learning

High School Diploma -

Smithfield State High
Susan Marsh