Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Mather

Wyndhamvale

Summary

Versatile professional with a proven track record at G4S, adept in safety enforcement and conflict resolution. Excelled in reducing contraband instances and fostering secure environments, leveraging skills in file management and inmate behavior modification. Demonstrates strong communication, ensuring team cohesion and efficient problem-solving. Continuously seeks professional development to enhance facility safety and operational efficiency.

Overview

31
31
years of professional experience

Work History

Correctional Officer

G4S
02.2010 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and video calls.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs and records.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills, both verbally and in writing.
  • Monitored visitation sessions to ensure compliance with established guidelines, and maintain facility security.
  • Observed behavior of residents, individually and in groups.
  • Assisted medical staff in distributing medications to inmates efficiently, while securely handling sensitive materials.
  • Exhibited cultural awareness while engaging with various populations in the correctional facility, fostering an inclusive atmosphere.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Participated in ongoing professional development courses.
  • Oversaw visitation sessions, maintaining order and ensuring the safety of all parties involved, including gatehouse processing for all visitors, partners, and staff.
  • Enhanced facility safety by conducting regular, thorough cell inspections.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.

Bar Attendant

Bridge Hotel
08.2009 - 01.2010
  • Delivered exceptional service to patrons.
  • Served beverages and maintained bar area.
  • Provided high-quality service in a dynamic hospitality environment.
  • Replenished stock levels.
  • Monitored financial transactions daily.

Accounts Supervisor

Couriers Please
01.1994 - 05.2009
  • Reduced outstanding receivables by diligently following up on past-due invoices.
  • Managed vendor relationships professionally, negotiating favorable payment terms that benefited both parties involved while maintaining strong business partnerships.
  • Served as a trusted resource for colleagues seeking guidance on complex accounting issues or challenges they faced within their roles as Accounts
  • Promoted a positive work environment by fostering open communication and teamwork among staff members.
  • Optimized department efficiency through cross-training staff on various accounting functions.
  • Conducted monthly reviews of financial results with upper management to ensure alignment between actual performance versus budget expectations.
  • Improved cash flow management with timely billing and collections procedures.
  • Evaluated software solutions to automate accounting tasks, ultimately increasing overall productivity within the department.

Education

Burwood High School
Burwood, VIC

Skills

Virtual and contact visit procedures

Timeline

Correctional Officer

G4S
02.2010 - Current

Bar Attendant

Bridge Hotel
08.2009 - 01.2010

Accounts Supervisor

Couriers Please
01.1994 - 05.2009

Burwood High School

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Susan Mather