Summary
Overview
Work History
Skills
Hobbies and Interests
Timeline
Generic

SUSAN MCBRIDE

CRAIGMORE,Australia

Summary

Cleaner with over 4 years of experience in industrial, residential and construction settings. Demonstrates strong communication and teamwork skills, mentoring new team members to foster a positive and collaborative workplace. Committed to consistently exceeding client expectations and improving service quality through innovative approaches and attention to detail. mentoring team members and fostering a positive work environment through strong communication and relationship-building skills.

Overview

8
8
years of professional experience

Work History

Self Employed (started my own cleaning business)

New Horizons Cleaning Services
01.2018 - 06.2020
  • Directed cleaning business activities, customizing offerings for client satisfaction.
  • Developed long-term client relationships with personalized service.
  • Enhanced service quality through an improved cleaning protocol.
  • Strengthened customer bonds, boosting both referrals and return clientele.
  • Addressed unforeseen business termination by efficiently updating all clients.
  • Generated new business by adapting cleaning techniques and encouraging word-of-mouth referrals.
  • Handled client communications and ceased business activities professionally.

Duties performed

- Dust all furniture, shelves, decor, window ledges, blinds, lamps, light fixtures and ceiling fans. baseboards
-Wipe down doors and doorframes, baseboards, appliances and cupboards.
- Clean out all corners (top and bottom) for cobwebs
- Vacuum all floors, carpets, rugs, and stairs
- Mop floors
- Clean glass surfaces
- Empty and replace rubbish bins

- clean bathroom and toilet

Sub contracted to assist with build cleans as required

Glennys Campbell
02.2014 - 07.2019
  • Executed cleanup activities after construction, achieving top-tier safety and preparedness criteria.
  • Upheld immaculate standards consistently.
  • Enhanced client satisfaction through detailed window and floor cleaning
  • Maintained superior hygiene standards, resulting in smoother operations.
  • Assisted in executing clean project builds, ensuring timely completion.
  • Adapted proactively to shifting priorities.

Duties performed


- Cleared all waste materials efficiently.

- Executed the removal of tape, labels, and plastic coverings on assorted surfaces.

- Performed thorough cleaning of all window glass areas.

- Completed comprehensive glass cleaning.

- Ensure windowsills and frames are spotless.

- Ensured all skirting boards, doors, door frames, and door tracks are clean.

- Ensured cleanliness of all walls and ceilings.

- Executed dusting tasks, including high dusting.

- Ensured floor cleanliness through consistent use of vacuum and mop.

- Ensured immaculate condition of tile flooring by eliminating all traces of debris.

- Ensured cleanliness of all power points, light switches, and door handles.

- Ensured cleanliness of tiles and corrected imperfections in grouting.

-Ensured hygienic conditions for kitchen sinks and countertops.

- Conducted thorough cleaning of various amenities including sinks, toilets, and cubicles.

- Achieved gleaming finish on stainless-steel fixtures by thorough polishing.

- Guaranteed complete removal of builder's dust across the property.

Sub contract Cleaner

Minton Cleaning Services
07.2012 - 09.2016
  • Ensured high standards of cleanliness and safety.
  • Quickly solved problems, upheld safety protocols, maximized customer satisfaction.
  • Guided new team members, promoted teamwork, implemented advanced techniques, enhanced service
  • Exceeded expectations, delivered superior service, fostered collaborative workplace, measurable results
  • Streamlined waste management processes, enhancing efficiency in recycling and disposal procedures throughout the facility
  • Ensured inventory levels remain optimal.
  • Ensured adherence to safety protocols while handling cleaning chemicals.
  • Documenting and reporting maintenance concerns promptly.
  • Executed special cleaning requests and handled emergencies efficiently.
  • Performed end-of-shift duties including lockup and alarm activation independently.
  • Collaborated with administration to set up facilities for special events.
  • Coordinated with production teams to arrange cleaning during low-activity periods, minimizing interruptions.
  • Displayed persistent effort and commitment.
  • Demonstrated commitment to maintaining high standards of cleanliness.
  • Worked both independently and collaboratively, showcasing strong time management skills.
  • Fostered strong connections within the team and with RM WILLIAMS staff while ensuring respectful interactions.
  • Contributed positively to team dynamics.
  • Takes initiative and owns projects from start to finish.
  • Skillfully coordinated various tasks.
  • Displayed enthusiasm and positivity at all times.
  • Commended by supervisors for consistently demonstrating thoroughness and trustworthiness.
  • Ensured assigned areas were cleaned by working collaboratively with team.
  • Maintains composure in difficult circumstances.
  • Adhered to cleaning schedules to maintain a sanitary environment in shared eating and designated smoking zones.
  • Maintain flexibility to handle diverse work conditions and ensure goals are met.
  • Handled sensitive and confidential information with discretion.
  • Ensured all items are placed in designated areas for easy accessibility by staff members.
  • Ensured that all necessary items were stored in designated areas for easy staff access.
  • Exhibited meticulous attention to detail in all cleaning tasks.
  • Maintained factory cleanliness, boosting safety and enhancing a welcoming atmosphere.
  • Conducted comprehensive cleaning tasks in various factory departments such as the factory floor, canteen facilities, and warehouse.

  • Performed general cleaning across factory departments, including canteen, warehouse, distribution, offices and seconds shop.
  • Alerted management to deficiencies requiring attention.
  • Refill toilet paper, soap, and paper towel and air freshener dispensers.
  • Maintained cleanliness of various areas through consistent dusting, sweeping, and other cleaning activities.
  • Conduct and record regular inspection tasks.
  • Conduct thorough sanitizing jobs and oversee specific undertakings.

Skills

  • Initiative
  • Team Coordination
  • Organizational Skills
  • Workplace Hygiene
  • Inventory Control
  • Meticulous attention to detail
  • Client Satisfaction
  • Workplace Efficiency
  • Time management
  • Trustworthy
  • Honest
  • Reliable
  • Build and Maintain Effective Relationships
  • Strong written and verbal communication
  • Strong mediation, negotiation, and conflict resolution skills
  • Computer Skills - Proficient in using standard office software (eg, word processing, spreadsheets, email)
  • Self-Management
  • Accepts Responsibility for actions
  • Applies appropriate discretion and maintains confidentiality in dealing with sensitive and confidential information

Hobbies and Interests

I love gardening as I find it to be so relaxing and soothing and has always managed to help me I've had to try and de stress for any reason and need to look for my 'happy place' because it always seems to make me completely zone out and I end up losing track of the time.

Timeline

Self Employed (started my own cleaning business)

New Horizons Cleaning Services
01.2018 - 06.2020

Sub contracted to assist with build cleans as required

Glennys Campbell
02.2014 - 07.2019

Sub contract Cleaner

Minton Cleaning Services
07.2012 - 09.2016
SUSAN MCBRIDE