Sue McCarron

Sales Manager & Purchasing Officer & Logistics

BC Coatings

Silverdale, Australia

01.2017 - Current

Lead and manage a team of seven staff, overseeing training, development, and performance.
Handle key customer accounts, ensuring top-level service and support.
Monitor and manage sales-related tasks such as compensation claims, customer complaints, and special pricing requests.
Ensure smooth daily operations by stepping in when staff are absent, managing requests for pricing, coding, and ordering.
Collaborate with reps and the accounts department for credit applications, pricing adjustments, and tracking customer orders.
Manage all accessories in purchasing, including handling orders through various channels (emails, paper requisitions, staff requests).
Manually enter product pricing, minimums, and descriptions, ensuring accurate price lists and stock updates for marketing and the web.
Coordinate purchasing to meet freight thresholds and avoid additional charges, ensuring timely order placement for budget management.
Liaise with suppliers and sales reps regarding new products, pricing, and promotions, including special products.
Handle overseas export orders for customers ensuring timely processing and communication.
Manage overseas accessories orders ensuring shipments meet deadlines despite long lead times.
Coordinate on importing containers of specific products from overseas, managing logistics and ensuring timely deliveries.
Ensure compliance with documentation, freight requirements, and payments before dispatch.
Provide backup when accounts staff are absent, assisting with payment checks, chasing money on accounts, unblocking accounts, and providing customer payment information.
Maintain the credit watch system, alerting accounts of any updates, and tracking customer orders linked to credit status.
Chase outstanding payments early in the morning before staff arrive to ensure orders can be shipped.
Handle credit applications and process them in the system, ensuring that customer credit details are accurate and up to date.
Manage warranties, ensuring proper documentation and compliance.
Handle customer complaints and investigate order discrepancies through review of recorded calls.
Ensure MSDS compliance with overseas orders by liaising for correct documentation.
Took on additional responsibilities during staffing shortage
Supported continuity of operations across sales, accounts, production, dispatch, lab
Maintained long-term customer relationships through consistent service
Recognized internally as reliable and knowledgeable team member