Susan Mcgill
Boyne Island,QLD
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
21
21
years of professional experience
Work History
Retail Assistant
Cornetts Supa IGA
07.2002 - 01.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased sales and customer satisfaction through personalized servicing.
- Recommended complementary purchases to customers, increasing revenue.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked with loss prevention in monitoring shopper behavior.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers with prompt and polite support in-person and via telephone.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Caboolture State High School
Caboolture, QLDSkills
- Cash Register Operation
- Customer Assistance
- POS Systems
- Retail Transactions Processing
- POS Transactions
- Customer Traffic Management
- Sales Contracts
- Credit and Cash Transactions
- Available Nights, Weekends and Holidays
- Bagging and Packaging
- Special Orders
- Exceeding Customer Expectations
- Building Customer Loyalty
- Retail Support
- Item Ticketing and Pricing
- Stockroom Rotation
- Register Opening and Closing
- Ability to Lift 40 Pounds
Additional Information
I have worked at Cornetts Supa IGA for over 28 years starting back in 1979, then again in 1983 and lastly 2002 was my last stint. I have always worked full time and worked very hard to make sure shelves were filled, customers served and happy. I was also a front end supervisor for awhile, but preferred to be on the floor hands on. I also have experience in office work doing daily cash up, reconciliation, and banking which I did for many years. I also did personal shopping for 20 years also as this was part of my job. I am looking casual or part time work (20 plus hours) would be nice. Thank you.
Timeline
Retail Assistant
Cornetts Supa IGA
07.2002 - 01.2023
Caboolture State High School
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