Susan Mcgill

Retail Assistant

Cornetts Supa IGA

07.2002 - 01.2023

Built customer loyalty and retention by delivering excellent shopping experiences.
Used in-store system to locate inventory and place special orders for customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Maintained tidy and organized store environment to comply with cleanliness standards.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Managed efficient cash register operations.
Provided exceptional services and pleasant shopping experiences to retail customers.
Used POS system to process sales, returns, online orders, and gift card activations.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Processed customer returns to manage smooth refunds and exchanges following store procedures.
Engaged in friendly conversation with customer to better uncover individual needs.
Increased sales and customer satisfaction through personalized servicing.
Recommended complementary purchases to customers, increasing revenue.
Greeted customers, helped locate merchandise, and suggested suitable options.
Listened to customer needs and desires to identify and recommend optimal products.
Developed strong rapport with customers and created positive impression of business.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Worked with loss prevention in monitoring shopper behavior.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assisted customers with prompt and polite support in-person and via telephone.
Stocked merchandise, clearly labeling items, and arranging according to size or color.