Summary
Overview
Work History
Skills
Affiliations
References
Timeline
Generic

Susan Menkens

Maleny,QLD

Summary

I am a customer-oriented sales professional with over 20 years of experience building relationships, cultivating partnerships and growing profits for employers. I am hardworking and possess strong customer service, sales, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

Optical Dispenser

Medispecs Optometry
Mountain Creek, Qld
02.2019 - 08.2023
  • Maintained accurate records of patient prescriptions, measurements and sales.
  • Demonstrated a high level of customer service by providing expert guidance throughout the selection process.
  • Inspected finished lenses for defects before delivering them to customers.
  • Verified accuracy of orders prior to delivery to ensure customer satisfaction.
  • Conducted frame inventory audits and restocked shelves with new merchandise when needed.
  • Educated customers on the various lens options available and recommended appropriate lenses based on individual needs.
  • Handled customer inquiries, complaints or disputes in a professional manner.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.

Owner Manager

Maleny Black Angus Beef
Maleny, Qld
08.2015 - 09.2018
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Established processes to ensure efficient workflow throughout the organization.
  • Managed client relationships by providing timely responses to inquiries, concerns, and feedback.
  • Created content for blogs and websites that is informative and engaging for target audiences.

Sales Agent

Marchon Optical Company
Queensland Territory, Qld
06.2006 - 09.2010
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Developed relationships with customers by providing excellent customer service.
  • Continuously met sales goals via strategic prospecting.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Negotiated contracts with customers to secure sales deals.
  • Identified opportunities for cross-selling additional products and services.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.

Skills

  • Communication and Interpersonal Skills
  • Retail Sales
  • Computer Skills
  • Product Upselling
  • Customer Service
  • Attention to Detail
  • Inventory Management
  • Administrative Functions
  • Product and Service Recommendations
  • Multitasking
  • Effective Communication
  • Task Prioritization
  • Relationship Building
  • Self Motivation
  • Problem-Solving

Affiliations

  • Researching topics of interest eg. Optimal health and living.
  • Spending time with my family on our farm.
  • Going to the gym and pilates classes.

References

References available upon request.

Timeline

Optical Dispenser

Medispecs Optometry
02.2019 - 08.2023

Owner Manager

Maleny Black Angus Beef
08.2015 - 09.2018

Sales Agent

Marchon Optical Company
06.2006 - 09.2010

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Susan Menkens