Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Susan Molloy

Gosnells,WA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Manager

Target Australia
05.2022 - Current
  • Commercial and Logistical Operations
  • Recruiting, Selecting, and Training employees
  • WHS Audit Compliance
  • Health and Safety Officer
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Accounts, Invoicing, and Payroll
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.

Operations Manager

Kmart
11.2020 - 05.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed and maintained relationships with external vendors and suppliers.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Store Manager

Miami Bakehouse
01.2010 - 01.2014
  • Stocktaking/ Product Ordering
  • OHS Compliance
  • Training and Rostering of Staff
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Concierge

Intercontinental Hotel Crown
01.2006 - 01.2010
  • Provide high level of guest service
  • Manage bookings
  • Hotel operations
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.

Education

Bachelor Security,Counter Terrorism & Intelligence -

Edith Cowen University
2027

Recognise & Respond To Crisis Situations -

St John
2023

Driving Results Through Effective Team LeadershipDriving Results Through Workplace Collaboration -

Swinburne University of Technology
2022

Skills

  • Business Leadership
  • Improve Performance
  • Disciplinary Enforcement
  • Delegating Work
  • Culture Development
  • Materials Planning and Logistics
  • Sales Analysis

Certification

First Aid

Drivers Licence

Hobbies

I enjoy relaxing at home and spending time with my family. I find documentaries about the Universe/ Physics and the Natural World fascinating and I enjoy reading about History and watching True Crime shows.

Timeline

Store Manager

Target Australia
05.2022 - Current

Operations Manager

Kmart
11.2020 - 05.2022

Store Manager

Miami Bakehouse
01.2010 - 01.2014

Concierge

Intercontinental Hotel Crown
01.2006 - 01.2010

Bachelor Security,Counter Terrorism & Intelligence -

Edith Cowen University

Recognise & Respond To Crisis Situations -

St John

Driving Results Through Effective Team LeadershipDriving Results Through Workplace Collaboration -

Swinburne University of Technology

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Susan Molloy