Susan Moore
Bundamba,Australia
Summary
Dedicated and experienced product development professional with over 20 years in the travel and tourism industry, spanning both retail and wholesale roles. A hands-on worker who thrives in fast-paced environments, staying busy and creatively engaged. Enjoys the energy and collaboration of team settings, while also highly productive when managing independent projects. Driven by clear goals and performance targets, with a strong focus on achieving KPIs and contributing to shared success. Passionate about delivering high-quality travel products and solutions through hard work, creativity, and a proactive mindset. Open minded and dont mind change so ready to learn new skills.
Overview
14
14
years of professional experience
Work History
Destination Specialist
Wave Hospitality Group t/a Omniche Holidays
Brisbane, QLD
05.2025 - Current
- Manage destination portfolios - Norfolk Island, Lord Howe Island, New Caledonia
- Establish and maintain relationship with suppliers
- Negotiate rates for packaging
- Create travel packages for FIT market
- Competitor Analysis
- Supplier training for reservations team
Cruise sales
Deck Chair Cruising
Brisbane, QLD
03.2025 - 05.2025
- Servicing leads online and by phone including cruise sales, managing and maintaining existing bookings
- Air ticketing - GDS Sabre
Product Development
Fun Over 50 Holidays
05.2018 - 02.2025
- Researching, planning and projections for tours and coach operations
- Contracting and negotiating with suppliers, building and maintaining lasting relationships
- Servicing guest bookings and enquiries including all air reservations and ticketing - GDS Sabre
- Finalising crew documents and travel arrangements to ensure the smooth operation of tours
- Obtaining all permits for coach operations - road, National Parks
- Brochure production including layout and proofing, working to strict deadlines
Infinity Holidays
05.2017 - 05.2018
- Strong focus on sales and KPI targets - achieved Top Novice of the month for two months during my probation period
- Managing and servicing online and phone bookings for travel agents in the Flight Centre group
- Resolving complaints and reservation issues
- Flight Centre Travel Group
Res Team Leader
Leisurecom Travel Group
09.2011 - 04.2017
- Led a reservations team in meeting and exceeding KPI's
- Facilitated staff meetings including creating incentives and recognition
- Created and implemented training modules, famil experiences and skills training, onsite evaluations
- Resolved conflict, actioned customer complaints
- Awarded Team Member of the year (80 staff)
Skills
- GDS Sabre expertise
- Microsoft Office
- Full Australian Drivers License
Timeline
Destination Specialist
Wave Hospitality Group t/a Omniche Holidays
05.2025 - Current
Cruise sales
Deck Chair Cruising
03.2025 - 05.2025
Product Development
Fun Over 50 Holidays
05.2018 - 02.2025
Infinity Holidays
05.2017 - 05.2018
Res Team Leader
Leisurecom Travel Group
09.2011 - 04.2017