Susan Mullens

• Contributing to management of workflow in collaboration with team leadership.

• Gathering information from participants and their representatives, planning partners and multiple stakeholders, to enable high-quality planning and evidence-based decision-making.

• Determining funded supports to be included in participant plans to complement informal and formal supports.

• Working closely with participants and their representatives to identify current and future supports, and informal, mainstream and community support options to achieve plan outcomes.

• Resolving issues and complaints in relation to participant plans.

• Completing administrative and data entry tasks relating to participant records and task workflows.

• Contributing to the achievement of key performance indicators, including planning targets.

• Access client/resident needs and develop person-centred care plans and activities in accordance with Positive Well-being Model of Care.
• Develop and deliver one-on-one, small and large group leisure and recreational activities. Recruit, train and provide leadership to volunteers.
• Support client/resident to participate in activities and build relationships.
• Review and measure effectiveness of lifestyle programs and activities; amend to make changes and improvements.
• Maintain accurate documentation of activities; record individual client/resident - focused information in care documentation.