Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Languages
Interests
Timeline
Hi, I’m

Susan Paino

Cranbourne North,VIC
The only way to do great work is to love the work you do.
Steven Jobs

Summary

Dynamic leader with a proven track record at Giesecke and Devrient EPayments Australia Pty Ltd, excelling in team leadership and problem-solving. Boosted employee morale and customer satisfaction through effective communication and conflict resolution. Skilled in risk management and staff training, adept at driving performance and fostering professional development.

Overview

22
years of professional experience

Work History

Giesecke and Devrient EPayments Australia Pty Ltd

Supervisor of Operations
01.2003 - Current

Job overview

  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.

Education

Barham High School
Barham, NSW

No Degree from Year 10
11-1977

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Risk management
  • Work flow planning
  • Health and safety compliance
  • Fluent in English
  • Staff training
  • Decision-making
  • Goal setting
  • Project leadership
  • Problem-solving
  • Management

Certification

  • First Aid Certification
  • Vic Driver's License
  • National Police check

Accomplishments

  • Promoted to Supervisor after 2 years with the company.
  • Supervised 2 teams of 6 staff members.
  • Earned the Employee of the year Award in 2023 for Consistently exceeding exceptions. Going over and beyond in terms of, reliability,and showing a strong commitment to the company's values
  • 20 years recognition award
Availability
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Work Preference

Work Type

Full Time

Important To Me

Work-life balancePersonal development programs

Languages

English

Interests

Beach walks, holidays, spending time with family,

Timeline

Supervisor of Operations

Giesecke and Devrient EPayments Australia Pty Ltd
01.2003 - Current

Barham High School

No Degree from Year 10

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Susan Paino