Summary
Overview
Work History
Education
Skills
volunteer
Hobbies
Timeline
Generic

Susan Park

Doreen,VIC

Summary

Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.

Overview

29
29
years of professional experience

Work History

Director

OzSteel Detailing
Heidelberg West, Vic
01.2022 - Current
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Provided documentation of processes to comply with regulations and company policies.
  • Directed staff and managed annual capital budget.
  • Developed impactful and strategic partnerships with clients to drive business development.
  • Established performance goals for each department and provided feedback on methods for reaching those milestones.

Secretary

Diamond Steel Engineering
Heidelberg West, Vic
11.2006 - Current
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Recorded expenses and maintained accounting records.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Kennel Hand

Australian Border Force
Melbourne, Vic
06.2012 - 12.2016
  • Kept animals clean and free of contaminants to promote optimal health.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Followed specific food and water schedules for different animal species.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Managed facility laundry, cleaning and restocking.
  • Monitored animals for behavioral problems and signs of health issues.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Observed animal details such as size, condition, behavior and eating habits

Complaints Officer

AMP
Melbourne, Vic
08.1998 - 11.2006
  • Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
  • Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.
  • Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
  • Assisted with complaint gap analyses and risk assessments.
  • Oversaw communication and research to achieve full resolution of complaints inquiries.
  • Established KPIs to oversee complaint volume, resolution time and other relevant metrics.
  • Managed regulatory complaints team in activities associated with resolution of customer complaints received by federal and state regulators.
  • Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquires.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Education

No Degree - Year 12

St Helena Secondary College
St Helena, VIC

Skills

  • Work Crew Coordination
  • Organizational Development
  • Production Details Brainstorming
  • Financial Reporting
  • Hiring and Retention
  • Strategic Planning
  • External and Public Relations
  • Contract and Vendor Management
  • Innovation and Creativity
  • Budget Management
  • People Management
  • Administrative Support
  • Issue Resolution
  • Licensing Requirements
  • Internal Control Systems
  • Company Standards
  • Department Oversight
  • Professional Relationships
  • Document Organization
  • Operational Procedures
  • Contract Bid Proposals

volunteer

I have been a Border Force Foster Career for approximately 14 years. Fostering Pups through to 12-16 months. Looking after the pup and teaching it basic commands, socialising it into different environments, preparing it for working environment.

Hobbies

Going to AFL and NRL

Playing Tennis

Going out with friends

Family

Animals

Timeline

Director

OzSteel Detailing
01.2022 - Current

Kennel Hand

Australian Border Force
06.2012 - 12.2016

Secretary

Diamond Steel Engineering
11.2006 - Current

Complaints Officer

AMP
08.1998 - 11.2006

No Degree - Year 12

St Helena Secondary College

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Susan Park