Summary
Overview
Work History
Education
Skills
Key Qualifications
Competencies and key skills
Additional information
References
Personal Information
Certification
Timeline
Generic

Susan Parkinson

Lower Chittering,WA

Summary

I am an accomplished Special Needs Education Assistant who specialises in assisting teachers to implement and deliver a variety of educational programs to students with varying abilities. Helping people is my passion, and I find great satisfaction in problem-solving. Over the years, I have gained extensive knowledge in various areas of customer service, as well as more recently, administration duties in my role as relief school officer and Lead EA

Overview

36
36
years of professional experience
1
1
Certification

Work History

Relief School Officer

Belmont City College
08.2024 - Current
  • Company Overview: Belmont City College is an inclusive, respectful, and productive, educational environment where students achieve success in their academic, social, and community endeavours
  • Supporting students
  • Communicating with students, parents and staff
  • Billing and receipting
  • Student Attendance
  • First Aid
  • Reporting Faults & Maintenance
  • Creating Daily School Notices
  • Answering phone calls and transferring to correct departments
  • Assisting with enrolment forms
  • Data Entry
  • Belmont City College is an inclusive, respectful, and productive, educational environment where students achieve success in their academic, social, and community endeavours
  • Streamlined administrative processes for improved efficiency and staff productivity.
  • Conducted school security inspections.
  • Built excellent rapport and working relationships with the community to build trust and improve communication.

Special Needs Education Assistant/ Office Assistant to Head of Learning Area (HOLA)/ Relief Lead Education Assistant

ELLENBROOK SECONDARY COLLEGE
02.2013 - Current
  • Company Overview: At Ellenbrook Secondary College, our aim is to foster a supportive and encouraging environment for our students
  • We promote self-worth, respect, and confidence among our pupils, and we set high achievement standards to help them reach their goals
  • Our knowledgeable and caring staff provide academic and personal support to ensure our students' success
  • Data entry
  • Attendance
  • Reception duties
  • Assisting with staff timetables
  • Attending meetings
  • Assisting with behaviour of students
  • Implementing programmes under the direction of teachers
  • Communication between, staff, students, and parents
  • Clerical tasks such as photocopying, filing, data entry, etc
  • Student supervision
  • At Ellenbrook Secondary College, we aim to foster a supportive and encouraging environment for our students
  • We promote self-worth, respect, and confidence among our pupils, and we set high achievement standards to help them reach their goals
  • Our knowledgeable and caring staff provide academic and personal support to ensure our students' success
  • Successfully created a more user-friendly timetable for staffing
  • Created and implemented a class program to assist children with resilience
  • Planned yearly activities for Travel Training programs
  • Plan and implement many ASDAN programs
  • Using technology to successfully communicate with non-verbal students
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Special Needs Education Assistant- Primary & High School

BULLSBROOK COLLEGE
02.2005 - 02.2013
  • Company Overview: Bullsbrook College is a K-12 school located in the Northeastern Suburbs
  • Its goal is to provide a safe, caring, inclusive, and culturally responsive learning environment, both in and out of the classroom
  • Supporting students
  • Communicating with parents and teachers about students' progress, needs, and concerns
  • Creating materials to support students' learning
  • Providing one-on-one instruction
  • Bullsbrook College is a K-12 school located in the Northeastern Suburbs
  • Its goal is to provide a safe, caring, inclusive, and culturally responsive learning environment, both in and out of the classroom
  • Certificate III in Childcare
  • West Coast Institute of Training (2005)
  • Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
  • Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Supervised students in common areas such as cafeteria, library and playground.
  • Facilitated small group instruction within an inclusive classroom setting, ensuring each learner received personalized attention and support as needed.
  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Prepared instructional materials, including visual aids and handouts, to support the delivery of lessons across various subjects.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Retail Assistant/ Assistant Store Manager

Doogues London Court, Northlands News, Forest Chase News, Bras N Things and Jeans West
01.1989 - 06.1999
  • Company Overview: The retail outlets I have been employed in are well known in the Perth area as well as some national outlets
  • All of which expect a high standard of work ethic from their employees
  • I was proud to be involved in all these companies
  • They prepared me for a successful work life with the skills and training they provided
  • Customer service
  • Stocktake
  • Meeting with representatives
  • Ordering stock
  • Staff rosters
  • Administrative tasks (e.g., taking phone calls, filing, photocopying etc.)
  • The retail outlets I have been employed in are well known in the Perth area as well as some national outlets
  • All of which expect a high standard of work ethic from their employees
  • I was proud to be involved in all these companies
  • They prepared me for a successful work life with the skills and training they provided
  • I progressed from a junior position to becoming an assistant manager, through hard work and dedication

Education

Certificate III - Childcare

West Coast Institute of Training
01.2005

Skills

  • Problem solving
  • SIS
  • Compass
  • Academy
  • SEQTA
  • HRMIS
  • Communication
  • Interpersonal skills
  • Organisational skills
  • Time management
  • Reliability
  • Adaptability
  • Resilience
  • Attention to detail

Key Qualifications

Certificate III in Childcare, West Coast Institute of Training, 05/01/05

Competencies and key skills

  • Problem solving
  • SIS
  • Compass Academy
  • SEQTA
  • HRMIS
  • Communication
  • Interpersonal skills
  • Organisational skills
  • Time management
  • Reliability
  • Adaptability
  • Resilience
  • Attention to detail

Additional information

Aboriginal and Torres Strait Islander cultural awareness course, Accountable and Ethical Decision Making, Child Protection and Abuse Prevention, Recordkeeping Awareness Training, Drawing from my background in customer service and Special Needs Education, I am confident that I have the skills needed to thrive in a school office setting. The expertise I gained from these experiences will undoubtedly be valuable and essential in my future role.

References

  • Keryn Hinch, School Officer, Belmont City College, (08) 9473 9800, 0418 927 573
  • Sarah Skane, OHS & Wellbeing Officer, Wanneroo Secondary College, (08) 6401 9800, 0409 651 970

Personal Information

Citizenship: Australian Citizen

Certification

  • Certificate 3 West Coast TAFE 2005
  • Education

Timeline

Relief School Officer

Belmont City College
08.2024 - Current

Special Needs Education Assistant/ Office Assistant to Head of Learning Area (HOLA)/ Relief Lead Education Assistant

ELLENBROOK SECONDARY COLLEGE
02.2013 - Current

Special Needs Education Assistant- Primary & High School

BULLSBROOK COLLEGE
02.2005 - 02.2013

Retail Assistant/ Assistant Store Manager

Doogues London Court, Northlands News, Forest Chase News, Bras N Things and Jeans West
01.1989 - 06.1999

Certificate III - Childcare

West Coast Institute of Training

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Susan Parkinson