Susan Phillips
Ettalong Beach,NSW
Summary
Dynamic professional with extensive experience in customer service and retail management, notably at Harris Farm Markets. Proven track record in enhancing customer satisfaction through effective relationship building and cash handling accuracy. Recognized for training staff to achieve operational excellence and fostering a positive shopping environment. Reliable and empathetic, committed to delivering exceptional service.
Overview
2022
2022
years of professional experience
Work History
Retail Worker
Toying Around
- Assisted customers with product selection and inquiries, improving shopping experience.
- Operated point-of-sale systems, processing transactions and managing cash accurately.
- Resolved customer complaints effectively, boosting customer satisfaction and loyalty initiatives.
- Maintained store cleanliness and organization to create welcoming environment for shoppers.
- Stocked shelves and organized merchandise displays to enhance product visibility.
- Greeted customers and suggested suitable options based on needs.
- Replenished sales floor merchandise for optimal appearance and accessibility.
- Demonstrated strong communication skills while collaborating with employees and assisting customers.
Aged Care Worker
Self Employed Services
02.2015 - 03.2021
- Executed household tasks including laundry, dusting, washing dishes, and vacuuming.
- Maintained stocked household by shopping for groceries regularly.
- Enhanced patient lives through effective and compassionate care delivery.
- Completed errands for customers, including shopping and picking up necessities.
Business Owner
Generous Soles
03.2004 - 02.2015
- Provided hands-on assistance to customers by assessing needs and preferences.
- Managed store operations, including organization, maintenance, and purchasing functions.
- Optimized store displays through strategic merchandising to enhance visual appeal.
- Trained team members on effective strategies for achieving operational and sales targets.
- Maintained accurate accounting records by monitoring sales documentation.
- Delivered excellent customer service, promoting membership loyalty and satisfaction rates.
- Onboarded new employees regarding proper protocols and customer service standards.
- Submitted orders for new inventory to ensure optimal stock levels.
Area Manager
Harris Farm Markets
09.1982 - 12.1991
- Oversaw daily operations, ensuring compliance with corporate standards and local regulations.
- Developed and implemented staff training programs to enhance product knowledge and service skills.
- Managed inventory processes, optimizing stock levels to minimize waste and boost profitability.
- Analyzed sales data to identify trends, guiding strategic decisions for inventory management.
- Led team performance reviews to cultivate a culture of accountability and improvement.
- Mentored junior managers on leadership practices and operational excellence initiatives.
- Resolved conflicts swiftly to maintain a positive environment for customers.
- Implemented strategies to elevate customer service and drive sales growth.
Education
High School Diploma -
Killarney Height Highschool
Killarney HeightsSkills
- Customer service and assistance
- Patience and empathy
- Reliability and punctuality
- Relationship building
- Cash handling accuracy
- Professional appearance
Timeline
Aged Care Worker
Self Employed Services
02.2015 - 03.2021
Business Owner
Generous Soles
03.2004 - 02.2015
Area Manager
Harris Farm Markets
09.1982 - 12.1991
Retail Worker
Toying Around
High School Diploma -
Killarney Height Highschool