Susan Ravipinto
Sales
Mariginiup,WA
Summary
Resourceful Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Dedicated apparel decoration professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Account Manager
Sports Centre
Perth, WA
01.2023 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
Retail Manager
Gearup Promotions
02.2017 - 12.2021
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Produced contracts, reports, letters, and proposals for clients.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Resolved customer issues quickly and managed over accounts to increase sales and meet quotas.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Initiated new sales and marketing plans for product promotionroll-outs and distribution.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Targeted new markets and increased sales 50% through proactive sales and negotiation techniques.
- Managed sales promotions and marketing strategies on major social media sites.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Conducted quality inspections of finished products to meet project expectations.
- Analyzed sale order to determine design and location of garment decoration
- Designed proof sample to submit to client for approval.
- Performed quality assurance duties by reviewing embroidery/Print orders for compliance with customer purchase orders and requests.
- Tested new designs by making embroidered and printed samples and correcting any minor problems
- Examined job orders to determine quantity, stock specifications, colours and special decoration instructions.
- Reviewed completed orders for quality and accuracy.
- Proofed all job orders, securing client approval prior to production.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Provided personalized, friendly and knowledgeable services to drive customer satisfaction, increase new account production and attain each monthly target.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Flight Coordinator
Alpha Flight Services
03.2012 - 10.2015
- Resolved airline complaints by listening to grievances, determining causes and deciding best solution.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated airline concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully checking all airline catering before loading.
- Greeted airline arrivals, and delivered onboard service in a fast turnaround .
- Engaged with airline management to effectively build rapport and lasting relationships.
- Achieved perfect attendance and on-time record.
Purchasing Manager
EHI Australia
03.2010 - 01.2013
- Maintained complete documentation and records of all purchasing activities.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Administered project-based data entry assignments within database for accurate record-keeping.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
Education
Bachelor of Science - Design
University of Glamorgan
Wales U.KHigh School Diploma -
Balga Senior High School
Balga, WASkills
- Sales Tracking
- Administrative Management
- Supplier Monitoring
- Business Leadership
- Focus and Follow-Through
- Sales Promotion
- Originality and Creativity
- Persuasive Negotiations
- Brand Visibility
- Design Mockups
- Illustration and Design
- Sales Goal Attainment
- Time Management
- Customer Service
- Upselling Techniques
- Computer Proficiency and Microsoft Office
- Sales and Promotions
- Creative Solutions
Additional Information
Having always had a passion for design and creation and Customer service, working for Gearup Promotions allowed me to use them both to the best of my ability..
I am confident in dealing with people of all levels and absolutely love building strong and loyal relationships and have a very creative background in design. Working in apparel decoration allowed me to use these both to the best of my ability.
I will always strive to provide the best customer service to clients and thrive on meeting their expectations and priorities at all times.
Timeline
Account Manager
Sports Centre
01.2023 - Current
Retail Manager
Gearup Promotions
02.2017 - 12.2021
Flight Coordinator
Alpha Flight Services
03.2012 - 10.2015
Purchasing Manager
EHI Australia
03.2010 - 01.2013
Bachelor of Science - Design
University of Glamorgan
High School Diploma -
Balga Senior High School
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