Susan Roberts

Currently Volunteering to assist One Meal Northern Beaches buy providing fresh home cooked meals fortnightly. (12 containers) These meals are then delivered to the warehouse where they are distributed to organisations and shelters for vulnerable members to enjoy. I use my organising skills to plan a range of meals including special dietary requirements such as Gluten free, Dairy Free and Diabetic friendly.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Completed all tasks in compliance with company policies and procedures.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
• Improved communication flow by establishing daily briefing for front desk and administrative staff.
• Organized, maintained and updated information in computer databases.

• Evaluated player strengths and weaknesses, tailoring practice routines accordingly to optimize progress.
• Enhanced player performance by implementing personalized training programs and providing constructive feedback.
• Challenged athletes by consistently using positive reinforcement and gentle criticism.
• Promoted sportsmanship among players by modeling respectful behavior on the court and during competitions.
• Established positive relationships with parents/guardians of athletes to align expectations about their child''s development within the tennis program.
• Spoke to student athletes about impact of proper nutrition and adequate sleep on overall performance.
• Organized and managed successful tennis clinics, attracting new clients and increasing the program''s revenue.
• Collaborated with other coaching staff members to develop innovative training methods that maximized player potential.
• Explained and demonstrated basic tennis techniques to team members.