Summary
Overview
Work History
Education
Skills
Interests and activities
References
Timeline
Generic

Susan Rogers

Darnum,VIC

Summary

Brings nearly 30 years of diverse retail experience, encompassing cash handling, banking, customer service, stock control, store displays, and food preparation, qualifying for any sales position. Also, a personal carer with a medication endorsement in aged care. Dedicated team leader, successful in monitoring performance, delegating work, and motivating members, training, and developing staff with daily direction and team communication.

Overview

19
19
years of professional experience

Work History

Team Leader PCA

Baptcare
Drouin , VIC
12.2013 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided assistance with daily nursing care activities such as bathing, dressing, feeding and administering medication.
  • Coordinated staff and delegated tasks to ensure efficient completion of care.
  • Assisted with training new staff members on correct manual handling and medication administration procedures.
  • Answered phones promptly and directed calls appropriately.

Owner/Manager

Susie’s kidz Bizz
Warragul, VIC
09.2008 - 10.2011
  • Operated cash register and EFTPOS to process payments.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Preparing pre loved stock for sale.
  • Organized backroom storage areas for efficient retrieval of stock items during peak business times.
  • Provided training and support to new staff members.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying bin.
  • Utilized promotional materials such as signs and banners to draw attention to special offers or new products.

Food Service Worker

Darnum general store
Darnum, VIC
04.2006 - 12.2008
  • Greeted customers upon arrival in the dining area.
  • Utilized point-of-sale systems for taking orders from customers.
  • Monitored inventory levels of food items used during meal services.
  • Performed opening and closing duties as assigned by management.
  • Delivered food orders promptly and accurately to guests tables.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Operated dishwashing machines safely and efficiently.
  • Organized take-out orders for customers who requested them.
  • Cleaned kitchen areas, equipment and utensils.

Education

Certificate 3 Aged Care -

CCG
Warragul, VIC
12-2013

High School Diploma -

Drouin Secondary College
Drouin

Skills

  • Medication administration
  • Staff coordination
  • Employee training
  • Time management
  • Customer service
  • Inventory management
  • Team supervision
  • Problem solving
  • Client communication
  • Cash handling

Interests and activities

  • As a busy mum of 3 adult daughters and nan of 2 grandchildren, I love to read, go on daily walks and garden. I love looking after my grandsons regularly.

References

  • Kelly Naus Registered nurse 0448949916 kellylea88@hotmail.com
  • Julie Tyrrell 0458278390

Timeline

Team Leader PCA

Baptcare
12.2013 - Current

Owner/Manager

Susie’s kidz Bizz
09.2008 - 10.2011

Food Service Worker

Darnum general store
04.2006 - 12.2008

Certificate 3 Aged Care -

CCG

High School Diploma -

Drouin Secondary College

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Susan Rogers