Susan Rohde
Clontarf,QLD
Summary
Dynamic Administrative Assistant with a proven track record at Interact Australia, excelling in customer service and meticulous data entry. Known for fostering strong relationships and enhancing office efficiency, I leverage critical thinking and professional communication to drive positive outcomes and ensure compliance with privacy policies.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Interact Australia
01.2025 - Current
- Greeted visitors and routed calls effectively on a multi-line phone system.
- Ensured sensitive information remained confidential by strictly following privacy policies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Contributed to policy updates, researching regulations to ensure company compliance.
Residential Care Officer
Department Of Communities, Disability Services And Seniors
11.2018 - 03.2020
- Provided emotional support to residents by actively listening and offering compassionate guidance in difficult times.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies tailored to individual needs.
- Contributed to a positive work atmosphere by fostering open communication channels between team members and management staff.
- Mentored new Residential Care Officers through shadowing experiences and sharing practical tips from my own experience.
- Improved residents'' well-being by developing personalized care plans and regularly reviewing progress.
- Developed strong rapport with family members, keeping them informed about the progress and well-being of their loved ones.
- Ensured timely administration of medication, following strict guidelines to maintain resident health.
- Promoted social interaction among residents through organizing and leading regular group activities.
- Implemented creative problem-solving techniques when addressing challenging behaviors or situations involving residents.
- Coordinated transportation arrangements for residents attending off-site appointments or community events.
- Demonstrated cultural sensitivity by adapting care approaches to each resident''s unique background and values.
- Offered valuable input during assessment meetings with healthcare professionals for more accurate diagnoses of resident needs.
- Actively participated in staff meetings to discuss resident concerns, share insights, and suggest improvements to existing protocols.
- Continuously updated knowledge of best practices in the residential care field through attending workshops, seminars, and trainings.
- Managed detailed records on each resident''s medical history, treatments, and overall condition, ensuring accuracy and confidentiality.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Residential Care Officer
Department Of Communities, Disability Services And Seniors
10.1999 - 05.2014
- Performed regular facility inspections, identifying improvement areas and eliminating safety hazards.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
Education
Certificate IV - Disability Studies
Disability Services QLD
Toowoomba, QLD07.2020
Diploma Community Service - Family And Community Services
TAFE QLD
QLD06.2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Word
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Records management
- Professional and mature
- Relationship building
- Meticulous attention to detail
- Prioritization
- Client relations
- Confidential document control
- Meeting planning
- Complex Problem-solving
- Training and coaching
- Supervising staff
Timeline
Administrative Assistant
Interact Australia
01.2025 - Current
Residential Care Officer
Department Of Communities, Disability Services And Seniors
11.2018 - 03.2020
Residential Care Officer
Department Of Communities, Disability Services And Seniors
10.1999 - 05.2014
Certificate IV - Disability Studies
Disability Services QLD
Diploma Community Service - Family And Community Services
TAFE QLD
Similar Profiles
Basu OliBasu Oli
Disability Support Worker at Interact AustraliaDisability Support Worker at Interact Australia
Kelvin KorirKelvin Korir
Support Worker at INTERACT AUSTRALIASupport Worker at INTERACT AUSTRALIA
Sudhan ThapaSudhan Thapa
Disability Support Worker at Interact AustraliaDisability Support Worker at Interact Australia