Susan R. Suleman
Aveley,Australia
Summary
Experienced professional seeking a challenging permanent full-time position in an organization that fosters growth, learning, and skill development. Previous experience in the disability sector, Aged Care, acute care settings, and customer service. Excited to leverage organizational, teamwork, and communication skills to contribute to a healthy and safe environment.
Overview
12
12
years of professional experience
Work History
Casual Disability Support Worker
Integraation Empowerment Services Inc.
01.2024 - Current
- Work as part of a team to maintain adequate care, safety and overall well-being of all participants and co-workers
- Assisting participants using manual handling
- Assist with active support of daily living using a person centered approach
- Administer medications to clients from Webster packs and PRN
- Observe the physical, mental, emotional, and medical needs of participants and maintain accurate reporting of any concerns to the house team leader and management team
- Seeking advices from Health Care team in the event of an emergency, circumstance such as Nurses and doctors
- Ensure accurately documented participants information in their daily progress notes books or computer Software (Shiftcare)
- Providing personal and hygiene care (e.g., Feeding, showering, bathing, toileting, dressing and shavings)
- Providing domestic assistance and meal preparation
- Promoting and advocating for participants to maintain independent living and being part of the decision-making in caring for them while they are living with family
- Practice infection control and hygiene responsibility
- Providing mobility techniques in a daily skill to help return clients to a prior level of functional ability
- This role required high levels of communication skills as I had to constantly speak to participants who have complex needs due to their various disabilities including intellectual (verbal and non-verbal)
- My interaction with the participants requires me to interact with them with empathy and understanding
- My teamwork skills were enhanced as I was working as part of a team environment
- I also had to abide by Work Health and safety practice
Part-time Residential Support Worker
Flintwood Disability Services Inc.
01.2018 - 01.2024
- Work as part of a team to maintain adequate care, safety and overall well-being of all clients and co-workers
- Clients’ transportation to their appointments and daily day activities using the work bus
- Transferring of clients using hoist with x2 staff or independent
- Assist with active support of daily living using a person centered approach
- Administer medications to clients from Webster packs and PRN
- Observe the physical, mental, emotional, financial, and medical needs of clients and maintain accurate reporting of any concerns to Service Managers, Manager and in an emergency, circumstance seek medical advice Health Care team such as Nurses and doctors
- Accurately documented client information in their daily progress notes books or computer Software (MYP and Intranet)
- Providing personal and hygiene care (e.g., Feeding, showering, bathing, toileting, dressing, nail care and shavings)
- Providing domestic assistance and meal preparation
- Promoting and advocating for clients to maintain independent living and being part of the decision-making in caring for them
- Practice infection control and hygiene responsibility
- Providing mobility techniques in a daily skill to help return clients to a prior level of functional ability
- This role required high levels of communication skills as I had to constantly speak to participants who have complex needs due to their various disabilities including intellectual (verbal and non-verbal)
- My interaction with the participants requires me to interact with them with empathy and understanding
- My teamwork skills were enhanced as I was working as part of a team environment
- I also had to abide by Work Health and safety practice
Casual Assistant in Nursing
Southern Cross Care
03.2022 - 10.2023
- Supporting different elderly residents with their independent daily living in Residential Nursing Homes
- Working under the supervision of a Registered nurse and team leader and reporting to them
- Assisting with medication administration vital sign administration (BP, BSL)
- Assistant with personal care and making and tidying resident rooms and beds
- Assisting with meal preparation, feeding and domestic assistance
- Keeping accurate records, progress note and documentations of residents and any occurred incidents in computer software (Autumn Care)
- Practice infection control and hygiene responsibility
- Abiding with manual handling policies and procedures when transferring elderly resident x1 or x2 residents
Church Secretary and Volunteer
Faith Hill Chapelan
01.2013 - 12.2022
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Promoted unity within the church by organizing and publicizing fellowship events for all age groups.
- Strengthened community outreach through timely updates on the church website and social media platforms.
- Assisted in planning and coordinating special events, ensuring smooth execution and positive experiences for attendees.
- Provided exceptional administrative support to pastoral staff including scheduling appointments, making travel arrangements, and preparing meeting materials.
- Directed administrative and secretarial support for pastors, program directors and volunteers at church.
- Enhanced congregation communication by managing and distributing church newsletters, bulletins, and announcements.
- Maintained confidentiality of sensitive personal information related to congregants'' donations or requests for assistance.
- Created and updated membership rosters, church documents and basic reports.
- Supported the financial stability of the church by accurately tracking donations, pledges, and offerings on a weekly basis.
- Managed filing system, entered data and completed other clerical tasks.
- Organized volunteer schedules for various ministries and events while ensuring sufficient coverage at all times.
- Greeted visitors, callers and members of congregation courteously and promptly
- Handled church correspondence, member database and building scheduling.
Assistant Project Officer
The NSW Services for Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS)
06.2014 - 01.2017
- Keeping accurate records, progress notes and reporting
- Monitored project schedules and deadlines for each project task while reporting potential delays to project manager.
- Abide with STARTTS organizational policies and procedures
- Collaborated with project managers to review project progress and plan new business development initiatives.
- Coordinated meetings, workshops, and training sessions as part of ongoing project initiatives.
- Maintained effective communication with project team members, fostering a positive working environment and promoting collaboration.
- Developed lasting relationships with clients through diligent follow-up communications ensuring satisfaction after completion.
- Liaised between different departments to ensure seamless integration of individual tasks toward common goals.
- Facilitated information sharing among team members through consistent documentation and status updates.
- Assist with administration duties such as attendance records, budgeting, and phone calls
- Liaison with parents and guardians, culturally and linguistically diverse background, refugees, and asylum seekers
- Provide written bi-monthly reports and case writing
- Provide dance training and facilitation to children and young people after school and perform dance routines at social events, corporate events and community events
- Assist in looking for performance opportunities for the dance group
- Assist with planning activities and executing activities with the children and young people
- Stand as a role model for the younger participants in the group
- Abide with organizational policies and procedures
- Adherence to OH@S policies
- This role has given me insights into the issues confronting people who are from culturally and linguistically diverse backgrounds and disadvantaged
- My interaction with children, young people, their parents, and stakeholders requires me to interact with them with empathy and understanding
Assistant in Nursing
Nepean Public Hospital (All Saint Nursing Agency)
01.2013 - 01.2017
- Works under the supervision of registered nurse and within my scope of practice as Assistant in nursing (AIN)
- Assist patients with showering, grooming, lifting, and transferring patients using hoist and with a wheelchair
- Assisted in patient personal care in oral care, hair care and nail care
- Communicate with patients, Registered nurses, and other healthcare professionals in an appropriate manner
- Complete vital signs of patients (Blood pressure, BSL and minor wound dressings)
- Practice infection control and hygiene responsibility
- Abide with hospital organizational policies and procedures
- Assist patients with feedings
- Adherence to OH@S policies
- Provided written documentation and reports to Registered nurses
- Feedback from patients and registered nurses was that I performed tasks to an excellent level and listened carefully to instructions from RNs and management
- My teamwork skills were enhanced as I was a part of a multidisciplinary team
- I also had to adhere closely to OH&S practices while working under my scope of practice as AIN
Education
Diploma Event Management And Wedding Planning - Business
The Career Academy
Melbourne, VIC01-2025
Bachelor of Psychological Science - Psychology
Charles Darwin University
Darwin, NT10-2023
Certificate III in Aged Care - Healthcare
H & H Accredited Training Pty Ltd
12-2012
Skills
- Problem-solving
- Documentation and reporting
- Disability services
- Health and safety
- Individual support plans
- Family communication
- Recreational activities
- Positive reinforcement
- Case management
- Hospice care
- Empathy and patience
- Active listening
- Conflict resolution
- Cultural awareness
Timeline
Casual Disability Support Worker
Integraation Empowerment Services Inc.
01.2024 - Current
Casual Assistant in Nursing
Southern Cross Care
03.2022 - 10.2023
Part-time Residential Support Worker
Flintwood Disability Services Inc.
01.2018 - 01.2024
Assistant Project Officer
The NSW Services for Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS)
06.2014 - 01.2017
Church Secretary and Volunteer
Faith Hill Chapelan
01.2013 - 12.2022
Assistant in Nursing
Nepean Public Hospital (All Saint Nursing Agency)
01.2013 - 01.2017
Diploma Event Management And Wedding Planning - Business
The Career Academy
Bachelor of Psychological Science - Psychology
Charles Darwin University
Certificate III in Aged Care - Healthcare
H & H Accredited Training Pty Ltd
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