Susan Southwell
Gunnedah
Summary
Efficient, accuracy-driven Administrator successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders.
Motivated to learn, grow and excel.
Overview
25
25
years of professional experience
Work History
Branch Administrator
Hitachi Construction Machinery (Australia) Pty Ltd
2021.01 - Current
- Creation of training matrix spreadsheets.
- Entering and maintaining departmental, safety, training and personnel records into company database.
- Coordination of company specific, site & external training.
- Entering training & induction bookings in Mainstay.
- Provision of training & guidance to new personnel.
- Scheduling of Order 43 Coal Board medicals, periodical assessments, and medical reviews.
- Coordination of Mine Site, Civil, & Site specific inductions.
- Coordination of visitor site inductions.
- Maintaining medical, licensing, induction & tooling expiry spreadsheets and registers.
- Maintain personnel files.
- Creating purchase orders, yearly standing orders, and goods receipting of invoices using Dynamics.
- Screening and transferring incoming calls, taking messages and transmitting information and documents to internal personnel as point of contact for office.
- Monitoring & scheduling branch WHS inspections utilising Assura software.
- Conducting monthly auditing & WHS plan activities.
- Ordering of consumables for office.
- Basic IT troubleshooting & software installations - eg. Maintenance Pro.
- Ordering uniforms, IT equipment etc for personnel.
- Basic payroll processing utilising Silhouette software.
- Established positive working relationships with colleagues, managers and customers through regular communication.
Administrator
Orica Australia PTY LTD
2018.01 - 2020.12
- Processing of daily productivity reports, safety reports and material usage reports for reporting to mine management.
- Entering and maintaining departmental, safety, training and personnel records into company database using Microsoft Sharepoint and OneDrive.
- Creating purchase requisitions, yearly standing orders, and goods receipting of invoices using SAP Business Client PE1, and more recently SAP Fiori.
- Maintaining complete documentation and records of all purchasing activities.
- Scheduling of Order 43 Coal Board medicals, and periodical assessments.
- Coordinating mine site inductions, and induction renewals, for site personnel.
- Booking of travel and accommodation for visiting personnel, and personnel attending training courses or meetings.
- Providing visitor site specific inductions.
- Maintaining medical, licensing and induction expiry spreadsheets and registers.
- Creating, processing and closing of maintenance work orders using SAP.
- Providing support to site trainers with coordinating, processing and entry of training documents against matrix.
- Screening and transferring incoming calls, taking messages and transmitting information and documents to internal personnel as point of contact for office.
- Established positive working relationships with colleagues, managers and customers through regular communication.
Blasting Assistant
Downer Blasting Services
2018.08 - 2018.12
- Adhere to compliance requirements, work instructions and program procedures to ensure safety.
- Deliniation of blast area by placing safety cones and signage around work areas to alert other workers of danger & exclusion zones.
- Prepare explosives for detonation by placing explosive charges & detonators in blast holes.
- Measure depths of drilled blast holes, using weighted tape measures.
- Monitor quantity of explosive charge delivered to blast holes.
- Ensure quality of explosives by following testing and quality assurance procedures.
- Followed all direction given by senior members of the blast crew.
Homemaker
Self Employed
2006.01 - 2018.01
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Raised 3 children.
Teacher
TAFE NSW
2005.03 - 2005.12
- Developed, planned, and implemented lesson plans to suit a range of abilities.
- Used tests, quizzes and other assignments to gauge students' learning and determine understanding of course materials.
- Diversified teaching techniques and learning tools to help students with differing ability levels and varied learning modalities.
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Assisted and identified at-risk students to eliminate student barriers to learning.
- Created materials and exercises to illustrate application of course concepts.
- Monitored student use of equipment for safe and effective handling.
- Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
Beauty Therapist
Self Employed
2003.01 - 2005.12
- Evaluated suppliers by assessing quality, cost and reliability.
- Ordered of products and supplies to maintain inventory.
- Stayed current with market trends to determine optimal pricing of goods and services.
- Developed budgets.
- Assessed cost effectiveness of services and products.
- Used varied strategies, including newspaper ads, pamphlets and mail-outs to capture new clients.
- Evaluated client needs and recommended treatments and strategy to achieve desired result.
- Recorded notes for future reference, including customer preferences and services delivered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Beauty Therapist - Salon Manager
Nail & Beauty On The Mall
1999.02 - 2004.12
- Coached and trained employees to optimize performance and achieve set targets.
- Achieved personal sales goals by upselling products to meet individual needs.
- Grew customer numbers and boosted loyalty with strategic marketing strategies.
- Established long-term client relationships, increasing sales, while developing additional opportunities through networking and referrals.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Developed individualized, therapeutic skin care programs.
- Performed consultations for patients before scheduling treatments.
- Performed body treatments, including waxing, tinting and facials.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
Certificate IV - Beauty Therapy
TAFE NSW
Dubbo Campus12.2001
High School Diploma -
Narromine High School
Narromine12.1998
Skills
- Inductions & Training
- Purchasing
- Documentation and reporting
- Data entry
- Spreadsheet & Register management
- Administrative support
- Drivers Licence - Car
Software & Program Experience
SAP Business Client
SAP Fiori
Sharepoint
Dynamics
Assura
Mainstay
Rapid Global
Microsoft Office Suite
Pegasus
Timeline
Branch Administrator
Hitachi Construction Machinery (Australia) Pty Ltd
2021.01 - Current
Blasting Assistant
Downer Blasting Services
2018.08 - 2018.12
Administrator
Orica Australia PTY LTD
2018.01 - 2020.12
Homemaker
Self Employed
2006.01 - 2018.01
Teacher
TAFE NSW
2005.03 - 2005.12
Beauty Therapist
Self Employed
2003.01 - 2005.12
Beauty Therapist - Salon Manager
Nail & Beauty On The Mall
1999.02 - 2004.12
Certificate IV - Beauty Therapy
TAFE NSW
High School Diploma -
Narromine High School
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