Overview
Work History
Education
References
Timeline
Generic

Susan Stone

9 Iris Road Kirkwood ,QLD

Overview

19
19
years of professional experience

Work History

Kitchen Hand

Mellefont Fish & Chips
WEST GLADSTONE (QLD), QLD
07.2023 - Current
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Transported trash to dumpster, properly disposing of expired food items.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Acquired new skills to support team and further accommodate customer needs.
  • Partnered with chef to cook food and comply with food preservation guidelines.
  • Followed recipes and customer requests to prepare meals.
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas.
  • Prepared garnishes to complement dishes on menu.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Removed trash and cleaned kitchen garbage containers.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Carried food supplies, equipment and utensils to and from storage and work areas.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.

MJs Takeaway

Mellissa Post
Benaraby , Qld
02.2022 - 05.2023
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Transported trash to dumpster, properly disposing of expired food items.
  • Partnered with chef to cook food and comply with food preservation guidelines.
  • Followed recipes and customer requests to prepare meals.
  • Prepared garnishes to complement dishes on menu.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.

Kitchenhand/Front of House Team Member

Rossella Street Store
Gladstone, QLD
07.2018 - 12.2020
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Worked with managers to report and resolve customer issues or concerns.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Took to-go phone orders from guests following outlined procedures.
  • Filled soft drink cups and poured hot coffee and tea for patrons.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Replenished supplies and organized food preparation stations to maximize productivity.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures and customer services.

Motel Cleaner

Sundowner Motel
Gladstone, QLD
07.2006 - 06.2009
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Swept and damp-mopped private stairways and hallways.
  • Reported damage or theft of hotel property to management.
  • Inspected furniture for damage or stains in between guest stays.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.

Receptionist

Cj's Mechanical
Gladstone, QLD
07.2007 - 12.2008
  • Updated daily log book with information about visitors entering the premises.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Responded to inquiries from internal staff members regarding office operations.
  • Organized travel arrangements for staff members including flights, hotels, car rentals.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted visitors and provided them with assistance.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Education

Year 10 Certificate

Gladstone State High School
Gladstone, QLD

References

  • Helen Harrington - 0429891399

     email : simplysoldidtimber@gmail.com

  • Rebecca Lisle - 0467359438

     email : bec131001@hotmail.com

Timeline

Kitchen Hand

Mellefont Fish & Chips
07.2023 - Current

MJs Takeaway

Mellissa Post
02.2022 - 05.2023

Kitchenhand/Front of House Team Member

Rossella Street Store
07.2018 - 12.2020

Receptionist

Cj's Mechanical
07.2007 - 12.2008

Motel Cleaner

Sundowner Motel
07.2006 - 06.2009

Year 10 Certificate

Gladstone State High School

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