Susan Terlich

• Kitchen organisation
• Prepared class practicals.
• Special functions and meeting snacks.
• ordered restocked cleaned two kitchen areas
• Prepared student study notes and assisted with cooking when needed.
• Liaison with teachers for preparing weekly lessons.
• Office duties.
• Answering calls. Petty cash
• Emails word.
• First aide officer
• Student support
• 
  

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.

Certificate 111 administration