Susan Towers
Wanguri,Australia
Summary
Dedicated, motivated, professional and consistently striving to give utmost effort in every task. Strong commitment to personal growth and embracing opportunities for knowledge and skill expansion within the workplace. Unwavering passion for delivering exceptional results and ensuring customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
MVR
03.2025 - Current
- Banking/ Cash handling
- Maintaining high levels of satisfaction through proactive and friendly service.
- Enhancing customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisting customers in obtaining driver's licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Ensuring compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
- Performed routine data entry or document management.
- Following correct procedures to dispose of number plates.
- Performing opening and closing procedures.
- Completing daily filling of paperwork at the end of the day and ensuring it is in the correct order.
Store Manager
Skechers
09.2022 - 02.2025
- Managed team operations effectively.
- Managed inventory control, cash control, and store opening and closing procedures.
- Provided high-quality service to customers.
- Following banking procedures for opening and closing of the store.
- Implemented effective store layout modifications.
- Enhanced inventory management through better organization.
- Monitored and recorded target movements.
- Maintained accurate spreadsheet data.
- Ensured seamless unboxing and processing of incoming stock.
- Oversaw inventory management, ensuring optimal stock levels.
- Oversaw efficient store upkeep.
Casual
FedEx warehouse
05.2022 - 09.2022
- Organized and categorized warehouse inventory efficiently.
- Managed daily operations at front desk.
- Addressed customer calls promptly.
- Maintained warehouse operations.
- Maintained high levels of satisfaction through proactive and friendly service.
Assistant Store Manager
YD
11.2021 - 03.2022
- Managed cash transactions accurately.
- Delivered exceptional service to customers.
- Handled stock unpacking efficiently.
- Executed daily upkeep tasks to create a welcoming shopping environment.
- Executed redesigns of store floor plans.
- Facilitated efficient banking operations.
Administrative Assistant
Covid Clinic
08.2021 - 11.2021
- Delivered exceptional customer service at a call center.
- Managed vaccination bookings efficiently.
- Managed daily operations of the front desk.
- Conducted temperature checks for enhanced safety.
- Handled administrative tasks efficiently.
Apprentice Diesel Mechanic
Asset Construction Hire
10.2020 - 07.2021
- Assisted senior mechanics in complex repairs, gaining valuable hands-on experience with advanced diagnostic tools and techniques.
- Maintained and serviced machines.
- Supported shop efficiency by keeping workspaces clean, organized, and well-maintained on a daily basis.
- Conducted testing and tagging of equipment.
- Quickly adapted to the use of new diagnostic equipment or software updates in order to maintain high-quality service standards across all repair jobs.
- Demonstrated strong attention to detail when disassembling engines for rebuilds or component replacement projects.
- Leveraged expertise to maximize machine performance.
- Ensured timely fueling of vehicles and equipment.
Catering Attendant
RDH Public Hospital
07.2019 - 11.2019
- Ensured timely and consistent delivery of meals for belt runs.
- Ensured timely delivery of food to wards.
- Afternoon tea run
- Performed mopping and wiping down surfaces.
- Handled various tasks throughout each day.
- Maintained cleanliness of dishes and food trays.
- Patient services.
Education
Certificate I - tertiary
Charles Darwin University
Darwin, NT01.2016
Year 12 -
St John's College
Darwin, NT11-2015
Skills
- Effective communication skills
- Flexible
- Motivated
- Team player
- Hard working
- Enthusiastic to learn
- Reliable and punctual
- Organized
- Customer support
- Complaint handling
- Data entry
- Customer focus
Certification
- Driver's License
- Ochre card
Languages
Portuguese
Interests
- I like working with my hands and fixing things
- Gardening
- Cooking
- Music
- Volunteering
- Photography
- Camping
- Reading
Timeline
Customer Service Officer
MVR
03.2025 - Current
Store Manager
Skechers
09.2022 - 02.2025
Casual
FedEx warehouse
05.2022 - 09.2022
Assistant Store Manager
YD
11.2021 - 03.2022
Administrative Assistant
Covid Clinic
08.2021 - 11.2021
Apprentice Diesel Mechanic
Asset Construction Hire
10.2020 - 07.2021
Catering Attendant
RDH Public Hospital
07.2019 - 11.2019
Certificate I - tertiary
Charles Darwin University
Year 12 -
St John's College
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