Susan Walsh

I have worked for myself predominately for the last 16yrs doing what I love as a barefoot hoof trimmer of horses.

I have maintained a strong base of happy customers. I have kept my schedule organized by booking in advance and ensuring the horses had the best of care.

I also did some other work in the duration of this time as I was building my business.

I have also offered training services by way of natural horsemanship, predominately using ground work to build trust and develop a relationship with the horse, before starting the riding process.

After 16yrs in this field I decided it was time to take a break so I could do more work with my own horses and not wear my self out continuing with this very strenuous and difficult job.

After a nice little break I am ready to return to employment and am looking forward to being back in an active role in the work environment.

I was employed on a casual basis at Broadfeed working a few days a week and made myself available on call.

I worked alone in store and carried out the necessary duties accordingly.

Stocking shelves, placing stock orders, helping customers and charging out items were my primary duties.

I stayed at Broadfeed whilst I rebuilt my business after the family trip around Australia.

Expanding on my duties below:

• Addressed customer issues immediately to guarantee swift resolution.
• Supported production needs by performing routine tasks using standard procedures and equipment.
• Checked incoming orders and organized new stock.
• Maximized safety and production levels by frequently cleaning and organizing work areas.
• Helped customers find merchandise and assisted with heavy bags of feed.
• Inventoried supplies regularly and reported needs to management.
• Completed daily tasks accurately and on-time to support shop needs.
• Greeted customers entering store and offered assistance with requirements.
• Used pallet jacks to smoothly transport heavy pallets of new merchandise.

After having two children and being a stay at mum from 2003 onwards, and starting my own business, in 2014 I applied for a 6mth contract with our local council.

This position was full-time 7am-4pm. I continued to trim and work with a small amount of horses as well outside of these hours.

After this position we did a family trip around Australia for 12mths.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Participated in team-building activities to enhance working relationships.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

I started at Monza Imports in a casual position in 1998.

My responsibilities were advanced quickly as my eye for detail, reliability and work ethic were appreciated. My role developed into primary stock controller utilizing my eye for detail, my determination to find where the problems lay, and then implement a solution.

After a short period of time I was promoted to assistant warehouse manager, a role I filled for 3yrs, till I became pregnant and left to have a family in February 2003.

Management offered me employment on my terms going forward in an effort to utilize my services, but at that time, I was committed to raising my family and location for me at the time was prohibitive in my willingness to continue employment with Monza Imports, as much as I loved my role there.

• I evaluated supplies and product inventory to check for quality and quantity issues.
• Tracked production and quality control systems to proactively identify deficiencies.
• Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
• Conducted research to address shipping errors and packaging mistakes.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Trained employees on equipment operation and safety protocols.
• Supervised warehouse operations by managing employees during shifts.
• Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
• Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
• Double checked records, daily reports and inventory transactions to identify and correct variances.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
• Performed inventories of incoming and existing stock
• Adhered to industry best practices for warehousing, material handling and documentation.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.

I started at Australia Post as a box sorter, then onto delivery driver in a van and car, before I secured a roll as a postie on a push bike, then later obtained my motorbike license and became a relief rider for holiday and sick leave shifts as well as my own postal round.

• Directly interacted with customers to deliver mail, packages and ordered goods.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

I worked at Australia Post for approximately 6 yrs before I left to go over seas for 3 yrs where I did a variety of different jobs while I traveled.