Susan Whittaker
Noosaville,QLD
Summary
Proven Educator and Tuck Shop Manager at Good Shepherd Lutheran College, adept in creating engaging learning environments and enhancing customer satisfaction. Excelled in practical learning and student motivation, significantly improving academic growth and sales. Skilled in group instruction and inventory management, fostering both educational and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Educator
Good Shepherd Lutheran College
Noosaville, QLD
11.2019 - Current
- Collaborated with adults and children to provide safe and educational experience.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Facilitated positive learning environment, establishing clear expectations and supportive classroom culture.
Tuck Shop Manager
Good Shepherd Lutheran College
Noosaville, QLD
04.2017 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Hotel Front Desk Receptionist
Islander Resort
Noosaville, QLD
12.2015 - 03.2016
- Delivered exceptional customer service by warmly welcoming guests and addressing their needs promptly.
- Coordinated check-in and check-out processes, ensuring seamless transitions for all guests.
- Managed reservations and room assignments, optimizing occupancy rates through effective inventory control practices.
- Resolved guest inquiries and concerns with professionalism, enhancing overall customer satisfaction and loyalty.
- Assisted in the development of promotional materials, supporting marketing initiatives to attract new guests.
- Processed payments efficiently while adhering to financial protocols for cash handling and transaction accuracy.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Trained new reception staff on procedures and best practices, fostering a knowledgeable team environment.
- Monitored guest feedback through surveys, implementing changes to enhance service quality based on insights.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
Hotel Front Desk Supervisor
Oaks Hotel Mackay
Mackay, QLD
07.2015 - 12.2015
- Oversaw front desk operations, fostering a welcoming atmosphere to enhance guest satisfaction and loyalty.
- Coordinated team schedules and training sessions, promoting cross-functional collaboration for improved service delivery.
- Managed guest check-in and check-out processes, streamlining workflows to minimize wait times effectively.
- Resolved guest issues promptly through effective communication, maintaining high standards of customer service excellence.
Hospitality Assistant
Spotless Catering
Mackay, QLD
07.2015 - 11.2015
- Delivered high-quality customer service by promptly addressing guest inquiries and resolving any issues.
- Coordinated catering services and event setups, ensuring seamless execution of hospitality functions and customer satisfaction.
- Managed inventory for catering supplies, optimizing product availability and minimizing waste through effective stock control.
- Trained new staff on best practices in service delivery, fostering a knowledgeable and efficient team environment.
- Maintained cleanliness standards across all dining areas, creating a welcoming atmosphere for guests and staff.
- Ensured compliance with safety regulations by regularly inspecting facilities for potential hazards or violations.
- Created healthy nutritious menus to serve at important functions.
Hospitality Assistant
Mackay Private Hospital
Mackay, QLD
04.2014 - 11.2014
- Developed positive relationships with vendors to source quality products, enhancing the overall guest experience.
- Implemented feedback mechanisms to gather guest insights, driving continuous improvement in service delivery standards.
- Collaborated with culinary teams to ensure timely preparation and presentation of menu items for events.
- Assisted in planning event logistics, coordinating schedules and resources to meet client expectations effectively.
Education
Food And Beverage Services/ Cooking
Cotah College of Tourism And Hospitality
Brisbane, QLD11-1991
Food And Beverage Services/ Cooking
Cotah College of Tourism And Hospitality
Brisbane, QLD11-1991
Skills
- Group and individual instruction
- Student Motivation
- Practical Learning
- Student Interaction
- Continuing education
Certification
First Aid
Cpr up to date
working in safe hands: Qlecs
Food Safety Supervisor: Access all areas training
Languages
German
Professional Working
Japanese
Elementary
Timeline
Educator
Good Shepherd Lutheran College
11.2019 - Current
Tuck Shop Manager
Good Shepherd Lutheran College
04.2017 - Current
Hotel Front Desk Receptionist
Islander Resort
12.2015 - 03.2016
Hotel Front Desk Supervisor
Oaks Hotel Mackay
07.2015 - 12.2015
Hospitality Assistant
Spotless Catering
07.2015 - 11.2015
Hospitality Assistant
Mackay Private Hospital
04.2014 - 11.2014
Food And Beverage Services/ Cooking
Cotah College of Tourism And Hospitality
Food And Beverage Services/ Cooking
Cotah College of Tourism And Hospitality