Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Affiliations
References
Additional Information
Alignment with National Transport Services Role
Timeline
Generic

Susan Woolley

Nowra,NSW

Summary

Reliable and customer-focused professional with extensive experience in workforce planning, quality management, and document control.

Highly organized, with a proven ability to coordinate administrative processes, communicate effectively with diverse stakeholders, and deliver efficient service.

Demonstrates meticulous attention to detail, strong computer literacy, and a solid work ethic.

Adept at managing competing deadlines, troubleshooting issues, and building positive relationships with customers, vendors, and team members.

Proven organizational goals, resulting in improved efficiency and productivity.

Known for problem-solving abilities and strong communication skills, ensuring seamless team collaboration.

Overview

33
33
years of professional experience

Work History

Workforce Planner

IRT
11.2019 - 05.2023
  • Coordinated daily staff rostering through negotiations for optimal coverage.
  • Utilized workforce management software to track employee availability and shift changes.
  • Managed unplanned leave and last-minute shift changes to minimize disruptions.
  • Liaised with management, staff, and customers to ensure clear communication and maintain service continuity.
  • Cultivated a strong understanding of staff and client needs in a service-focused environment.

Quality Assurance Officer

Manildra Group
NOWRA, NSW
06.2002 - 05.2018
  • Coordinated with customers and suppliers by various personal and electronic means to coordinate and verify customer requests and confirmation of change
  • Document Control Data Entry of customer information and requirements leading to efficient and effective outcomes for customer and employer.
  • Investigated customer complaints to uphold service standards and compliance requirements.
  • Verified completeness of work instructions, test protocols, and reports prior to release.
  • Reviewed documentation for accuracy and compliance with industry regulations.
  • Managed workers' compensation processes while supporting continuous improvement initiatives.
  • Scheduled and conducted internal and external audits, including third-party compliance assessments.

Document Control Officer

Manildra Group
NOWRA, NSW
10.1995 - 06.2002
  • Controlled all documents for product development, policies, and procedures.
  • Implemented effective filing systems to enhance document retrieval and tracking.
  • Organized electronic and physical document sources for streamlined access.
  • Managed document intake and storage for staff and customers.
  • Collaborated with cross-functional teams to optimize document workflows and approvals.
  • Liaised with external vendors on document control activities.
  • Supported payroll processing and workers compensation management.

Administration Officer HR

Derbyshire County Council (UK)
01.1990 - 01.1991
  • Liaised with personnel officers and managed staff appointments and records.
  • Coordinated in-house training and maintained personnel databases.
  • Provided advisory support on staffing and attended union meetings as HR representative.

Education

Diploma - Quality Assurance Management

AFS
SYDNEY
11-2014

Skills

  • Customer Service & Communication: Professional and engaging phone manner; effective verbal and written communication; proven client relationship skills
  • Administration & Organization: Efficient, organized, and able to prioritize competing deadlines; experienced in general administrative duties and document management
  • Data Entry & Document Control: Skilled in both physical and digital document control systems; accurate data entry and record-keeping
  • Computer Literacy: Competent in MS Outlook, Word, and Excel; high level of computer literacy
  • Problem Solving & Troubleshooting: Strong logical thinking and issue resolution skills
  • Teamwork & Independence: Proven ability to work independently and collaboratively within teams
  • Attention to Detail: Meticulous in managing information and ensuring accuracy
  • Workforce & Compliance: Experience in workforce compliance, rostering, and quality management systems

References

References available upon request.

Volunteer Experience

  • Local Primary School, Primary Ethics Teacher (Volunteer), 2024-08, Present, Taught students ethical decision-making, critical thinking, and respectful communication.
  • India, TEFL Volunteer Teacher, 2024-03, 2024-04, Developed and delivered English lessons to students aged 5–12., Collaborated with volunteers, administrators, and parents to achieve learning objectives.

Affiliations

  • Volunteer Primary Ethics Teacher - teaching a Government approved syllabus to local primary schools

References

References available upon request.

Additional Information

  • Designated EEO Officer
  • Organizational Development & Workforce Analytics
  • Succession Planning
  • Solid Proven Work Ethic

Alignment with National Transport Services Role

  • Customer Liaison: Extensive experience communicating with customers, vendors, and staff via phone, email, and in person.
  • Data Entry & Administration: Skilled in accurate data entry, document management, and general administrative duties.
  • Service Delivery: Committed to providing outstanding service and resolving enquiries promptly and professionally.
  • Team Collaboration: Proven ability to liaise with internal teams and external partners to coordinate services.
  • Attention to Detail: Demonstrated meticulousness in document control, compliance, and quality assurance.
  • Computer Skills: Advanced proficiency in MS Outlook, Word, and Excel.

Timeline

Workforce Planner

IRT
11.2019 - 05.2023

Quality Assurance Officer

Manildra Group
06.2002 - 05.2018

Document Control Officer

Manildra Group
10.1995 - 06.2002

Administration Officer HR

Derbyshire County Council (UK)
01.1990 - 01.1991

Diploma - Quality Assurance Management

AFS

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Susan Woolley