Susan Wright
Muswellbrook,NSW
Summary
Dynamic retail leader with extensive experience at Cotton On, excelling in team building and performance coaching. Proven track record in visual merchandising and KPI tracking, driving store sales and enhancing customer satisfaction. Adept at inventory management and conflict resolution, fostering a motivated workforce to achieve operational excellence.
Overview
38
38
years of professional experience
Work History
Mega Store Manager
Cotton On
09.2023 - 08.2024
- Overseeing the day to day duties of the store
- Training and leading a team of 13 employees
- Lead and embed a culture that creates a team of engaged product Develop a team that are customer first people and results driven
- Train my team to execute multiple tasks and build an experience for our customer to shop effortlessly in the store
- Identify my teams development and coaching needs engage performance to build for great succession
- Managing store schedules and wages effectively to achieve productivity and wage targets
- Working alongside the field vm and merch partners to create a great customer experience to deliver results for the store
- Weekly stock adjustments and trade updates weekly to be actioned accordingly to the document
- Once a month vm the five departments in the mega space creating a great atmosphere for the customer
- Achieving and exceling all kpis to grow the business
- Attending monthly meetings and workshop when available to develop the manager skills required for succession
- Maintain the stores upkeep working with trades to create a safe workplace for both customer and team members
- Monthly meetings with team members to work alongside their strengths and weakness to help achieve a better outcome
- Monitoring the stores budgets daily to keep on track for the weeks target and flexing up or down where the business requires it
- Achieving smooth operational standards that all targets for the day is reached
- Daily inductions with each team member at where we are at for the day and what need to be completed
- Overseeing all stock that arrives and signing off that stock has been processed and on the floor
- Regularly running best sellers reports to see how we can inject more sales into the store by front lining these key items
Store Manager
Lowes Manhattan
11.2022 - 07.2023
- Completing the trading statements for end of day
- Completing the daily sales progress chart, finalising paperwork for the end of day
- Merchandising the store every Monday
- Introducing new stock onto the floor following the vm
- Banking the day before takings
- Handling all customer complaints and reaching amicable decisions
- Having good customer relations and understanding what they are wanting
- Signing off/on all incoming deliveries to the store
- Opening/closing the store and cashing up for the day
- Assuming all managerial responsibilities as stated in my job description
- Working alongside company representatives with the purchasing of appropriate stock for the store
- Working with staff to achieve daily KPI’s and have the store functioning at it’s maximum capacity
- Fortnightly meetings with area manager to discuss store progress and staff improvements
- Daily phone calls to the area manager on staff KPI’s and reviewing monthly reports
- Rostering staff for the following weeks
- Sending off whs reports on a monthly basis
- Taking care that all electrical appliances are tagged and coded correctly by workplace safety
- Employing new staff as required, training staff with updated company modules and overseeing the progress of the staff
2IC Manager
Katies
06.2021 - 03.2022
- Merchandising the store every Monday
- Introducing new stock onto the floor
- Banking the day before takings
- Customer lay-bys
- Having good customer relations and understanding what they are acquiring
- Signing off / on all incoming deliveries to the store
- Opening/closing the store and cashing up for the day
- Assuming all assistant managerial responsibilities as stated in my job description
- Working alongside company representatives with the purchasing of appropriate stock for the store
- Working with staff to achieve daily KPI’s and have the store functioning at it’s full capacity
- Merchandising the store guided by our VM Guide every week
- Fortnightly meetings with area manager to discuss store progress and staff improvements
- Promoting store sales on a daily basis
2IC Manager
W.Lane
02.2020 - 06.2021
- Merchandising the store every Monday
- Introducing new stock onto the floor
- Customer lay-bys
- Having good customer relations
- Signing off / on all incoming deliveries to the store
- Opening/closing the store and cashing up for the day
- Assuming all managerial responsibilities as stated in my job description
- Working alongside company representatives with the purchasing of appropriate stock for the store
- Working with staff to achieve daily KPI’s and have the store functioning at it’s full capacity
- Fortnightly meetings with area manager to discuss store progress and staff improvements
- Opening/closing the store and cashing up for the day
- Assuming all 2IC managerial responsibilities as stated in my job description
- Day to day interactions with customers and assisting with clothing choice
Store Manager
Riot Art and Craft
04.2015 - 09.2015
- Completing the trading statements for end of day
- Completing the daily sales progress chart, finalising the timesheets for the end of day
- Merchandising the store every Monday
- Introducing new stock onto the floor
- Banking the day before takings
- Handling all customer complaints and reaching amicable decisions
- Having good customer relations and understanding what they are acquiring
- Signing off/on all incoming deliveries to the store
- Opening/closing the store and cashing up for the day
- Assuming all managerial responsibilities as stated in my job description
- Working alongside company representatives with the purchasing of appropriate stock for the store
- Working with staff to achieve daily KPI’s and have the store functioning at it’s maximum capacity
- Fortnightly meetings with area manager to discuss store progress and staff improvements
- Daily phone calls to the area manager on staff KPI’s and reviewing monthly PIP reports
- WHS reports monthly
- Customer lay-bys
- Having good customer relations and understanding what they are acquiring
- Signing off on all incoming deliveries to the store
- Opening/closing the store and cashing up for the day
- Assuming all managerial responsibilities as stated in my job description
- Working alongside company representatives with the purchasing of appropriate stock for the store
- Working with staff to achieve daily KPI’s and have the store functioning at it’s full capacity
Store Manager
Uncle Pete’s Toys
04.2011 - 03.2014
- Completing the trading statements for end of day
- Completing the daily sales progress chart, finalising the timesheets for the end of day
- Merchandising the store every Monday
- Introducing new stock onto the floor introducing new specials
- Banking the day before takings
- Handling all customer complaints and reaching amicable decisions
- Having good customer relations and understanding what they are acquiring
- Signing off on all incoming deliveries to the store
- Opening/closing the store and cashing up for the day
- Assuming all managerial responsibilities as stated in my job description
- Working alongside company representatives with the purchasing of appropriate stock for the store
- Working with staff to achieve daily KPI’s and have the store functioning at it’s maximum capacity
- Fortnightly meetings with area manager to discuss store progress and staff improvements
- Daily phone calls to the area manager on staff KPI’s and reviewing monthly PIP reports
- Assuming all managerial responsibilities as stated in my job description
- Working alongside company representatives with the purchasing of appropriate stock for the store
Sales Assistant
Starfish Earrings
02.2010 - 03.2011
- Merchandising the store every Monday
- Introducing new stock into the store
- Banking the day before takings
- Customer lay-bys
- Ear Piercing singles and double piercings
- Regularly cleaning of all jewellery and displaying cabinets
- Handling all customer complaints and reaching amicable decisions
- Having good customer relations and understanding what they are acquiring
- Signing off on all incoming deliveries to the store
- Opening/closing the store and cashing up for the day
Sales Assistant
Home Freedom
09.2007 - 02.2009
- Merchandising the store every Monday
- Introducing new stock onto the floor
- Banking the day before takings
- Customer lay-bys
- Handling all customer complaints and reaching amicable decisions
- Having good customer relations and understanding what they are acquiring
- Signing off on all incoming deliveries to the store
- Opening/closing the store and cashing up for the day
2IC Manager
Stillwaters Homeware
01.2007 - 08.2007
- Merchandising the store every Monday
- Introducing new stock onto the floor
- Banking the day before takings
- Customer lay-bys
- Handling all customer complaints and reaching amicable decisions
- Having good customer relations and understanding what they are acquiring
- Signing off on all incoming deliveries to the store
- Opening/closing the store and cashing up for the day
- Assuming all managerial responsibilities while manager was away
2IC Manager
Wombat Clothing
03.2005 - 01.2007
- Daily orders from companies and customers
- Answering the telephone
- Liaising with all company representatives
- Daily banking and distribution of wages
- Maintaining all the incoming and outgoing correspondence
- Organising the company run sheet for the truck driver daily
- Controlling of all company accounts
- Processing the monthly projection and expenditure reports
- Overseeing the factory staff and maintaining a safe workplace environment
- Monthly invoicing to all the customers
- Filing of all correspondence and keeping the office clean at all times
- Receiving of all deliveries for the factory floor
Nail Technician/Business Owner
Beautyworxs
01.2004 - 03.2005
- This was my own business as I was a mobile nail technician attending customers homes for manicures, acrylic nails, sculpted nails and nail art
Secretary/Receptionist
Shire Real Estate
04.2003 - 12.2003
- Answering the telephone, receiving rent money and issuing receipts
- Dealing with complaints from landlords and tenants
- Liaising with the Property Manager
- Advertising properties on the internet
- Filing and distribution of all incoming mail and typing of letters reports etc
Receptionist/Cashier
Hawkesbury Auctions
01.1996 - 12.1996
- Preparing the paperwork for Sunday auctions
- Taking of monies at end of day for purchases made at the auction
- Checking identification of all persons entering the auction and issuing them with an auctioneers number
- Tallying up all the takings and cross referencing with the paperwork
Office Manager
Northwest Packaging P/L
11.1995 - 01.1996
- Daily orders from companies and customers
- Answering the telephone
- Liaising with all company representatives
- Daily banking and distribution of wages
- Maintaining all the incoming and outgoing correspondence
- Organising the company run sheet for the truck driver daily
- Controlling of all company accounts
- Processing the monthly projection and expenditure reports
- Overseeing the factory staff and maintaining a safe workplace environment
- Monthly invoicing to all the customers
- Filing of all correspondence and keeping the office clean at all times
- Receiving of all deliveries for the factory floor
Office Manager
Fitzgerald Motors
01.1993 - 10.1995
- Weekly payroll
- Maintaining of all the files
- Liaising with company representatives
- Answering the telephone, booking in jobs and taking all enquiries
- Bookkeeping on a regular basis
- Banking daily
- Debt collections from outstanding customers
- Typing of letters, reports and minutes of meetings
- Overseeing the front office at all times
- Invoicing all the clients and issuing cheques to all vendors
On Site Secretary
Concrete Constructions P/L
10.1987 - 12.1991
- Company Overview: King Street Project, Carringbush Tower, Sydney Harbour tunnel Project
- Working alongside the Project Administrator with all the monthly budget and projection reports
- Typing the minutes of meetings and subcontractor tenders and letters of offer on a monthly basis
- Liaising with all overseas and Australian clients entering the site
- Answering the telephone
- Working with the engineers in typing of all their letters and reports
- General office duties
- King Street Project, Carringbush Tower, Sydney Harbour tunnel Project
On Site Secretary
White Constructions
01.1987 - 10.1987
- Typing the minutes of meetings and subcontractor tenders and letters of offer on a monthly basis
- Liaising with all overseas and Australian clients entering the site
- Answering the telephone
- Working with the engineers in typing of all their letters and reports
- General office duties
Education
Diploma in Pharmacy -
01.1986
Bachelor of Criminal Justice -
Griffith University
Skills
- Visual merchandising
- Inventory management
- Sales reporting
- Customer service
- Employee training
- Team building
- Performance coaching
- KPI tracking
- Budget monitoring
- Time management
- Store operations
- Conflict resolution
- Cash handling
- Stock replenishment
- Staff development
- Staff motivation
- Communication skills
- Problem resolution
- Performance analysis
- Departmental operations management
- Product development
- Performance evaluations
- Team leadership
- Sales
- Leader
- Leadership
Personal Information
- Date of Birth: 03/30/68
- Driving License: Class C
Work References
- Leesa Hill, Manager and WHS Officer, 0413 450 952
- Christine Patterson, Manager, 04180110 805
Timeline
Mega Store Manager
Cotton On
09.2023 - 08.2024
Store Manager
Lowes Manhattan
11.2022 - 07.2023
2IC Manager
Katies
06.2021 - 03.2022
2IC Manager
W.Lane
02.2020 - 06.2021
Store Manager
Riot Art and Craft
04.2015 - 09.2015
Store Manager
Uncle Pete’s Toys
04.2011 - 03.2014
Sales Assistant
Starfish Earrings
02.2010 - 03.2011
Sales Assistant
Home Freedom
09.2007 - 02.2009
2IC Manager
Stillwaters Homeware
01.2007 - 08.2007
2IC Manager
Wombat Clothing
03.2005 - 01.2007
Nail Technician/Business Owner
Beautyworxs
01.2004 - 03.2005
Secretary/Receptionist
Shire Real Estate
04.2003 - 12.2003
Receptionist/Cashier
Hawkesbury Auctions
01.1996 - 12.1996
Office Manager
Northwest Packaging P/L
11.1995 - 01.1996
Office Manager
Fitzgerald Motors
01.1993 - 10.1995
On Site Secretary
Concrete Constructions P/L
10.1987 - 12.1991
On Site Secretary
White Constructions
01.1987 - 10.1987
Diploma in Pharmacy -
Bachelor of Criminal Justice -
Griffith University
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