Experienced customer service with over 5 years of experience in Food and Beverage. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level team leader position. Ready to help team achieve company goals.
Hi, I’m
Susana Fulumanu
Alice Springs,NT
Summary
Overview
5
years of professional experience
Work History
Double Tree Hotel By Hilton
Food and Beverage Attendant
10.2021 - Current
Job overview
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Resolved customer problems and complaints.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Served customers and followed outlined steps of service.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
CASINO Sheraton
Bartender
03.2017 - 03.2018
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up glassware, liquor and other necessary supplies for special events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed cash and bar revenue during special promotions or sporting events.
Kofe House
Barista
04.2017 - 10.2017
Job overview
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Educated coworkers and customers about new products.
- Set and achieved goals for professional development and advancement.
- Created original artwork for specials board display daily.
Sunrice Restuarant
Waitress
10.2013 - 06.2016
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
Australia Pacific Training
Certificate III from Hospitality
07.2016
University Overview
Skills
- Phone Orders
- Food and Beverage Preparation
- Place Settings
- Financial Transactions
- Timely Food Delivery
- Food Production
- Cash Register Operations
- Customer Loyalty
- Food Safety and Quality
- POS Transactions
- Shift Work
- Effective Customer Communication
- Serve Customers
- Telephone Reservations
- Service Bar Restocking
- Safe Handling Standards
- BOH
- Beverage Making and Delivery
- Self-Motivated
- Unsupervice
- Written Communication
- Staff Training
- Microsoft PowerPoint
- Microsoft Word
Languages
English
Professional Working
Samoan
Native or Bilingual
Timeline
Food and Beverage Attendant
Double Tree Hotel By Hilton
10.2021 - Current
Barista
Kofe House
04.2017 - 10.2017
Bartender
CASINO Sheraton
03.2017 - 03.2018
Waitress
Sunrice Restuarant
10.2013 - 06.2016
Australia Pacific Training
Certificate III from Hospitality
Similar Profiles
Jasmine ArellanoJasmine Arellano
Server/Bartender at Double Tree Hotel By HiltonServer/Bartender at Double Tree Hotel By Hilton
DENNIS MCCLAFLINDENNIS MCCLAFLIN
Chief Maintenance Engineer at Double Tree Hotel By HiltonChief Maintenance Engineer at Double Tree Hotel By Hilton
Amaire JordanAmaire Jordan
Cook at Double Tree Hotel By HiltonCook at Double Tree Hotel By Hilton
Faith HockeyFaith Hockey
Server at Double Tree Hotel By HiltonServer at Double Tree Hotel By Hilton
Paulini Gloria L Peata Lotawa BolatagiciPaulini Gloria L Peata Lotawa Bolatagici
Customer Service Cashier at KFC RestaurantCustomer Service Cashier at KFC Restaurant