Susana Latu
Calala,NSW
Summary
Dedicated Nursing Assistant with proven expertise in patient care and direct patient support, honed at Milford House Nursing Home. Excelled in enhancing patient satisfaction through compassionate care and skilled in using medical equipment for vital signs monitoring. Demonstrated teamwork and patient feeding abilities, significantly improving patient engagement and safety.
Overview
26
26
years of professional experience
Work History
Hardware Store Clerk
North Shore Timber
02.2007 - Current
- Enhanced customer satisfaction by providing knowledgeable assistance and recommending suitable products for their needs.
- Elevated store reputation through exemplary customer service skills which resulted in repeat business from satisfied patrons.
- Maintained a safe and clean store environment by adhering to company policies, performing routine cleaning tasks, and addressing potential hazards promptly.
- Assisted in conducting regular inventory audits to identify discrepancies and ensure accurate stock levels, contributing to better inventory control and reduction of shrinkage.
Sales Assistant
Woolworths
04.2005 - 01.2007
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Nursing Assistant
Milford House Nursing Home
03.2002 - 02.2004
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
Nurse Assistant
Little Sister Of The Poor
09.1998 - 05.2000
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
Education
Health Administration Cert, 4
TAFE
Randwick, NSW02.2015
No Degree - Nurse Assistant Care Support Cert.3
Work Direction
NSW01.1999
Skills
- Patient Care
- Patient Feeding
- Basic Life Support
- Direct Patient Care
- Recording vital signs
- Patient-focused care
- Vital signs monitoring
- Infection Control
- Patient relationship building
Timeline
Hardware Store Clerk
North Shore Timber
02.2007 - Current
Sales Assistant
Woolworths
04.2005 - 01.2007
Nursing Assistant
Milford House Nursing Home
03.2002 - 02.2004
Nurse Assistant
Little Sister Of The Poor
09.1998 - 05.2000
Health Administration Cert, 4
TAFE
No Degree - Nurse Assistant Care Support Cert.3
Work Direction
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