SUSANA MARAMA
Lautoka
Summary
Attentive Entertainment Director with superior knowledge of ethnic entertainment and dedication to fantastic cruise experiences. Known for maintaining speed and accuracy in high-traffic times. Motivated bar Entertainment Director with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable entertainment experiences.
Overview
18
18
years of professional experience
Work History
Waitress, Bar Tender
Cathy Hotel
01.2006
Waitress
Nomads Sky Lodge
01.2005
Waitress, Bar Tender, Stock Controller
Ed's Bar
01.2005
Waitress/Kitchen Hand
Le-La Triz
01.2000
Corporate Trainer
P&O Cruises AU
06.2024 - Current
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
- Supported company growth by designing targeted training programs for new hires.
- Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Increased overall job satisfaction through the delivery of personalized career coaching sessions.
- Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment.
- Collaborated with department managers to identify skill gaps and develop tailored training solutions.
- Facilitated open communication between employees and leadership by organizing regular feedback sessions and focus groups.
- Created training programs and instructional materials to further educate personnel.
- Maintained records on attendance and participation.
- Coached new managers on store procedures, policies and customer service, bolstering customer retention by [Number]%.
Entertainment Director
P&0 Cruises AU
12.2023 - Current
- Championed diversity in programming selection, showcasing a variety of talent from different cultural backgrounds.
- Managed entertainment schedule and programming to minimize conflict and delays.
- Addressed customer concerns promptly, resolving issues efficiently to maintain high levels of satisfaction among attendees.
- Implemented creative strategies to expand venue offerings, attracting diverse clientele and increasing attendance rates.
- Mentored junior staff members, fostering a culture of continuous learning and professional growth.
- Guided maintenance and stage crew by delivering information to formulate event set-up.
- Managed budgets effectively, ensuring smooth operations and cost efficiency for all events.
- Prepared schedule guides for stage and sounds managers to facilitate production.
- Adapted event formats to meet evolving health guidelines during challenging times, ensuring safety without compromising on the quality of entertainment offered.
- Maintained communication with performers to confirm and facilitate arrival.
- Established a reputation as an innovative Entertainment Director who consistently delivered memorable experiences for guests.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Coordinated with other entertainment venues to create joint promotional events.
Entertainment Director
P&O Cruises AU
08.2023 - Current
- Championed diversity in programming selection, showcasing a variety of talent from different cultural backgrounds.
- Managed entertainment schedule and programming to minimize conflict and delays.
- Surveyed, gathered and compiled feedback from guests and submitted improvement recommendations to planning team.
- Cultivated partnerships with local businesses to support sponsorship opportunities and drive community involvement in events.
- Utilized data-driven insights to make informed decisions on booking acts that resonated with target demographics.
- Incorporated social media engagement into event promotion strategies, resulting in increased online presence.
- Addressed customer concerns promptly, resolving issues efficiently to maintain high levels of satisfaction among attendees.
- Implemented creative strategies to expand venue offerings, attracting diverse clientele and increasing attendance rates.
- Enhanced audience engagement by planning and executing innovative entertainment programs.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment and services.
- Conducted regular performance evaluations for staff members, providing constructive feedback and setting goals for improvement.
- Supervised volunteers and sponsors to verify attendance, service quality and adherence to rules and policies.
- Managed budgets effectively, ensuring smooth operations and cost efficiency for all events.
Youth Activities Coordinator
P&O Cruises AU
09.2022 - Current
- Conducted regular evaluations assessing overall satisfaction levels among both attendees themselves along with their respective families/guardians too-making certain everyone involved remained happy/content long term .
- Coordinated with local organizations to secure funding or in-kind donations that directly benefited the youth activities offered within the community setting.
- Developed age-appropriate curriculum to promote personal growth and self-discovery for participating youth.
- Maintained accurate records of each participant''s attendance, progress, and achievements throughout the duration of the program.
- Recruited trained, and supervised volunteers to support program implementation and maintain high-quality experiences for all involved.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
Teen Activity Manager
P&O Cruises Australia
04.2022 - Current
- Conducted comprehensive evaluations of programs, identifying areas for improvement and implementing necessary changes for enhanced quality.
- Streamlined activity scheduling and logistics, resulting in improved efficiency and reduced operational costs.
- Implemented effective marketing strategies that boosted event attendance and overall program visibility.
- Organized successful fundraisers that generated significant revenue while raising awareness about our organization''s mission within the community.
- Coordinated cross-functional teams to ensure seamless execution of large-scale events, resulting in positive feedback from attendees.
- Managed budgets efficiently, optimizing allocation of resources while maintaining high-quality programming standards.
- Mentored junior staff members, contributing to their professional growth and improved performance within the team.
Youth Manager
P&O Cruises Australia
01.2020 - Current
- Developed strong relationships with parents, schools, and other community partners to ensure successful collaboration on shared objectives.
- Established clear expectations for behavior and performance within the program setting, promoting accountability among both staff and youth participants.
- Maintained a safe environment for all participants by adhering to strict safety protocols and guidelines at all times.
- Optimized resources available within organizations or communities through strategic partnerships focused on mutually beneficial goals.
- Improved overall program quality by conducting regular evaluations and implementing necessary adjustments.
- Empowered youth participants by providing them with the tools, knowledge, and support necessary to achieve personal growth and success.
- Coordinated special events that provided unique experiences for youth participants, enhancing their personal development journey.
- Provided leadership, guidance and support to staff members.
Youth Act Manager
P&O Cruises Australia
01.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Youth Manager
P & O CRUISES CARNIVAL AU
01.2018 - Current
- Streamlined activity scheduling process, resulting in more efficient use of resources and staff time.
- Generated positive word-of-mouth marketing by creating unique, shareable experiences that encouraged social media engagement from guests.
- Improved overall guest satisfaction with the implementation of new, innovative activities tailored to various interests.
- Optimized budget allocation for better resource distribution among different activities, resulting in improved efficiency without compromising quality.
- Organized seasonal events that generated buzz within the community, attracting local visitors as well as overnight guests seeking unique experiences at our resort property.
- Reduced activity-related complaints by implementing regular feedback sessions with guests and staff.
- Managed a team of activity coordinators, providing training and support to ensure consistent high-quality experiences for guests.
- Maintained safety standards across all activities, conducting regular audits and addressing any concerns promptly.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Youth Counselor
P & O CRUISES CARNIVAL AU
01.2016 - Current
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Promoted a safe space by consistently enforcing rules while maintaining empathy towards each client''s unique struggles.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
Kids Club Manager
Captain Cook Cruises
08.2021 - 10.2021
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
Youth Manager
P & O CRUISE CARNIVAL AU
01.2019 - 01.2020
Teen Activity Coordinator(Supervisor)
P & O CRUISES CARNIVAL AU
01.2017 - 01.2018
Teen Activity Coordinator(Supervisor)
P & O CRUISES CARNIVAL AU
01.2016 - 01.2017
Youth Counselor
P & O CRUISES CARNIVAL AU
01.2014 - 01.2014
Youth Counselor
P & O CRUISES CARNIVAL AU
01.2012 - 01.2013
Kids Club Attendant & Resort Nanny
Vomo Island Resort
01.2012 - 01.2012
- Collaborated with other team members to develop new programs, increasing overall club offerings for diverse clientele.
- Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
- Increased member retention by building strong relationships through attentive listening and personalized assistance.
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing their needs.
- Improved overall cleanliness by implementing detailed cleaning schedules for all areas of the club facility.
Food & Beverage Attendant
FIJI BEACH RESORT & SPA
01.2012 - 01.2012
Youth Counselor
P & O Cruise Carnival AU
01.2011 - 01.2012
Kids Club Attendant & Resort Nanny
Vomo Island Resort
01.2011 - 01.2011
- Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing their needs.
Youth Counselor
P & O Cruise Carnival AU
01.2010 - 01.2010
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Helped youth develop and achieve personal goals with close support.
- Reduced behavioural issues by establishing clear expectations and boundaries within a supportive environment.
- Delivered engaging group sessions on relevant topics such as bullying prevention and substance abuse awareness.
Kid Club Attendant
Intercontinental Fiji Resort & Spa
01.2009 - 01.2010
Nanny for the General Manager, Kids Club Supervisor
Vomo Island Resort
01.2007 - 01.2008
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted children with homework assignments and special projects across different subjects.
- Monitored children's play activities to verify safety.
- Supervised children engaged in physical activity, learning and social skills with peers.
Bar Tender
Kuata Natural Resort
01.2007 - 01.2007
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Completed requisitions to maintain required stock par levels.
Education
High School Diploma -
TAFE NSW Technical And Further Education Commission
Sydney, NSW10.2005
Lautoka Central College
01.2004
Jasper Williams Primary School
01.1999
Vuda District School
01.1994
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Cash Handling
- Order Taking
- Handling Complaints
- Food Running
- Time Management
- Verbal and written communication
- Table Setting
- Food safety understanding
- Performance Improvement
- Team Leadership
Travelhistory
Australia, Korea, France, Switzerland, Italy, NZ, Singapore, Thailand, Bali, Vanuatu, New Caledonia, Tonga…ect
Personal Information
- Date of Birth: 05/18/85
- Gender: Female
- Nationality: Fijian
- Marital Status: Married
- Religion: Christian (Salvation Army)
References
- JOANNA DYSON, P & O CRUISES CARNIVAL AU, ENTERTAINMENT DIRECTOR, joanna.dyson@yahoo.co.uk
- LEERON LUNGO, P & O CRUISES CARNIVAL AU, ASSISTANT ENTERTAINMENT DIRECTOR, Leelungo@msn.com
Travelling and Meeting new People
It gives you home in a thousand strange places, then leaves you a stranger in your own land. Meeting so many new people, making new friends and even finding a second family, has to be one of the best aspects of traveling.
Timeline
Corporate Trainer
P&O Cruises AU
06.2024 - Current
Entertainment Director
P&0 Cruises AU
12.2023 - Current
Entertainment Director
P&O Cruises AU
08.2023 - Current
Youth Activities Coordinator
P&O Cruises AU
09.2022 - Current
Teen Activity Manager
P&O Cruises Australia
04.2022 - Current
Kids Club Manager
Captain Cook Cruises
08.2021 - 10.2021
Youth Manager
P&O Cruises Australia
01.2020 - Current
Youth Act Manager
P&O Cruises Australia
01.2019 - Current
Youth Manager
P & O CRUISE CARNIVAL AU
01.2019 - 01.2020
Youth Manager
P & O CRUISES CARNIVAL AU
01.2018 - Current
Teen Activity Coordinator(Supervisor)
P & O CRUISES CARNIVAL AU
01.2017 - 01.2018
Youth Counselor
P & O CRUISES CARNIVAL AU
01.2016 - Current
Teen Activity Coordinator(Supervisor)
P & O CRUISES CARNIVAL AU
01.2016 - 01.2017
Youth Counselor
P & O CRUISES CARNIVAL AU
01.2014 - 01.2014
Youth Counselor
P & O CRUISES CARNIVAL AU
01.2012 - 01.2013
Kids Club Attendant & Resort Nanny
Vomo Island Resort
01.2012 - 01.2012
Food & Beverage Attendant
FIJI BEACH RESORT & SPA
01.2012 - 01.2012
Youth Counselor
P & O Cruise Carnival AU
01.2011 - 01.2012
Kids Club Attendant & Resort Nanny
Vomo Island Resort
01.2011 - 01.2011
Youth Counselor
P & O Cruise Carnival AU
01.2010 - 01.2010
Kid Club Attendant
Intercontinental Fiji Resort & Spa
01.2009 - 01.2010
Nanny for the General Manager, Kids Club Supervisor
Vomo Island Resort
01.2007 - 01.2008
Bar Tender
Kuata Natural Resort
01.2007 - 01.2007
Waitress, Bar Tender
Cathy Hotel
01.2006
Waitress
Nomads Sky Lodge
01.2005
Waitress, Bar Tender, Stock Controller
Ed's Bar
01.2005
Waitress/Kitchen Hand
Le-La Triz
01.2000
High School Diploma -
TAFE NSW Technical And Further Education Commission
Lautoka Central College
Jasper Williams Primary School
Vuda District School
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