Susana Salguero
Surfers Paradise,QLD
Summary
Experienced Sales Floor Associate professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SALES FLOOR
Adidas Store
- Collaborated with team members to achieve monthly sales targets, contributing to overall store success.
- Participated in ongoing training programs to stay current on industry trends and enhance selling skills continuously.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
Receptionist
Gold Coast Dry Cleaning Specialists
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
Casual Sales Advisor
CDS (Club Demonstration Services) At Coscto
06.2024 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
SHOP MANAGER
Drole Boutique Shop
07.2023 - 04.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Interacted well with customers to build connections and nurture relationships.
SECRETARY/ADMINISTRATIVE ASSISTANT
Molino San Luis
06.2023 - 12.2023
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Powerpoint).
WAITRESS
Cabanas Tres Rios
05.2022 - 05.2023
- Greeted new customers, discussed specials, and took drink orders.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
DATA ENTRY
Sistemas Registrales TRADERE
08.2021 - 03.2022
- Extraction and entry of data from legal minutes into databases.
- Performed data entry with speed and accuracy.
- Efficiently managed data entry tasks, ensuring accuracy while maintaining strict confidentiality standards.
Education
Certificate in Photography And Digital Imaging - Photography And Digital Imaging
Entrepreneur Education
Surfers Paradise, QLD02.2025
High School Diploma -
FUNDACION COLEGIO AMERICANO DE QUITO (AMERICAN SCHOOL OF QUITO)
Quito, Ecuador06.2023
Skills
- Computer Proficiency and Microsoft Office
- Customer Service
- Interpersonal Skills
- Relationship Building
- Excellent Written and Verbal Communication
- Strong organizational and time management skills
- Problem Solving Skills
- Reliable and Responsible
- Adaptable and Flexible
- Strong multitasking
Availability
Available everyday of the week except Mondays from 8:00 to 11:00 am.
Mission
Acquire professional work experience while attending Entrepreneur Education.
Aptitudes
- Honesty
- Objective Oriented
- Punctuality
- Good interpersonal relations
- Positive Energy
- Extrovert
- Impeccable Presentation of Myself
Personal Information
- Passport Number: A9058875
- Date of Birth: 01/10/2004
References
- Andrea Altamirano, Marathon Sports, +593 992015308, andrea.altamirano@ec.marathonsports.com
- Mercedes Lana, Lawyer and Systems Specialist, +593 998248357, mercedeslana@hotmail.com
- Patricia Brito, Adidas Human Resources Manager, +593 999008567
- Melia Raitala, Event Manager CDS (Club Demonstration Services at Cotco), melia.raitala@clubdemo.com
Certification
Police Check and RSA.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Gold Coast Dry Cleaning Specialists
06.2024 - Current
Casual Sales Advisor
CDS (Club Demonstration Services) At Coscto
06.2024 - Current
SHOP MANAGER
Drole Boutique Shop
07.2023 - 04.2024
SECRETARY/ADMINISTRATIVE ASSISTANT
Molino San Luis
06.2023 - 12.2023
WAITRESS
Cabanas Tres Rios
05.2022 - 05.2023
DATA ENTRY
Sistemas Registrales TRADERE
08.2021 - 03.2022
SALES FLOOR
Adidas Store
Certificate in Photography And Digital Imaging - Photography And Digital Imaging
Entrepreneur Education
High School Diploma -
FUNDACION COLEGIO AMERICANO DE QUITO (AMERICAN SCHOOL OF QUITO)
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