Susan McIndoe
Cabramatta
Summary
Proven professional with a track record of enhancing customer satisfaction and fostering client relationships, notably at Hunters Express. Skilled in time-sensitive deliveries and exceptional customer service, demonstrated through efficient problem-solving and a clean driving record. Achieved increased loyalty and repeat business by blending attention to detail with interpersonal skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Courier Driver
Hunters Express
04.2022 - 10.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
Customer Service Representative
Taxis Combined Services
11.2014 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Sydney Adventist College
Sydney, NSW11-2002
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Clean driving record
- Valid Driver's license
- Relationship building and rapport
- Attention to confidentiality
- Delivery management
- Heavy lifting
- Time sensitive deliveries
Timeline
Courier Driver
Hunters Express
04.2022 - 10.2023
Customer Service Representative
Taxis Combined Services
11.2014 - 03.2019
Sydney Adventist College
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