Susanna Coluccio
Croydon Park ,NSW
Summary
Dynamic and strategic professional with extensive experience in regional sales and event management. Skilled in training and mentoring sales teams, with a strong focus on fostering long-term client relationships and achieving revenue targets. Dynamic Senior Event and Regional Sales Manager with a proven track record in client relationship management, sales strategy development, and training. Adept at analysing market trends to drive revenue growth and foster long-term partnerships.
Overview
2026
2026
years of professional experience
Work History
Snr Event /Regional Sales Manager
Doltone House
01.2019 - Current
- Coordinated with clients to identify needs and deliver tailored solutions.
- Trained and mentored junior sales staff to improve skills and performance.
- Analysed market trends to inform strategic planning and decision-making processes.
- Fostered relationships with key clients to ensure long-term partnerships and loyalty.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Penetrated new markets by investigating competitor products, services, and trends.
- involved with weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.
- Monitored competitor activities and analysed pricing trends in the region.
- Maintained accurate records of all sales activities including leads generated and closed deals.
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Negotiated contracts and pricing terms to close sales agreements successfully.
- Sourced new sales opportunities through inbound lead follow-up.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Negotiated contracts and closed agreements to maximize profit.
- Managed schedules, appointments, and communications for senior management.
- Answered incoming calls and responded to customer inquiries.
- Motivated employees to perform at their highest level by recognizing achievements.
- Managed lead tracking system updates on a regular basis.
- Collaborated with sales teams to develop effective pricing strategies for products.
Customer Service Representative
Dyson Australia
2018 - 12.2018
- Resolved customer inquiries and complaints efficiently and courteously.
- Provided exceptional customer support through phone and online channels.
- Maintained detailed records of customer transactions and communications.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Business Owner
Southgate Sylvania Best Fresh
Sylvania
2009 - 2018
- Managed daily operations of fruit and vegetable shop.
- Supervised inventory management and product quality control.
- Trained staff on customer service and sales techniques.
- Developed marketing strategies to attract local customers.
- Coordinated supplier relationships for fresh produce procurement.
- Implemented sanitation procedures to ensure food safety compliance.
- Handled cash register operations and financial transactions efficiently.
- Organized store layout to enhance product visibility and accessibility.
- Resolved customer complaints in a professional manner.
- Sourced local suppliers of organic fruits and vegetables in order to provide customers with healthier options.
- Promoted sales through special events, advertisements, and displays.
- Monitored store operations to identify opportunities for cost savings or improved efficiency.
- Organized monthly staff meetings to discuss new initiatives or strategies.
- Reviewed financial records such as income statements and balance sheets to ensure accurate accounting practices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
Salon Coordinator
SG Hair
Penshurst
2014 - 2016
- Coordinated appointment schedules for clients and stylists efficiently.
- Managed client inquiries through phone, email, and in-person interactions.
- Assisted in maintaining salon cleanliness and organization throughout operations.
- Handled inventory management and restocked supplies as needed.
- Collaborated with team members to streamline salon processes and workflows.
- Ensured efficient communication between stylists and clients regarding their specific requirements.
- Updated business software systems regularly with accurate information related to clients' profiles, appointments.
- Assisted in training new employees on company policies and procedures related to salon operations.
- Performed cash handling duties such as accepting payments, issuing receipts, and balancing cash drawers at the end of each shift.
- Kept up-to-date records concerning employee attendance, payrolls, working hours and holidays taken.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Education
Certificate of Hairdessing - Hair Dressing
Gymea Tafe
10-1994
High School Diploma -
Our Lady of Mercy College
01-1990
Skills
- Client relationship management
- Sales forecasting
- Sales strategy development
- Performance reporting
- Training and mentoring
- Customer engagement
- Communication skills
- Critical thinking
- Team leadership
- Goal setting
- Sales lifecycle management
- Database management
- Sales proposal creation
- Managing quotas
- Professional demeanor
- Customer service
- Pipeline maintenance
- Revenue generation
- Cold calling
- Lead follow up
- Lead generation
- Appointment scheduling
- Cash handling
- Client communication
- Conflict resolution
- Upselling
- Customer interaction
- Team management
- Promotions coordination
- Problem solving
- Empathy in sales
- Negotiation expertise
- Teamwork
- Processing payments
- Professionalism
- Sales process
Languages
Italian
Limited
Accomplishments
Green Grocer of the Year, 2014-2015, Sydney Metropolitan Area.
Timeline
Snr Event /Regional Sales Manager
Doltone House
01.2019 - Current
Customer Service Representative
Dyson Australia
2018 - 12.2018
Business Owner
Southgate Sylvania Best Fresh
2009 - 2018
Salon Coordinator
SG Hair
2014 - 2016
Certificate of Hairdessing - Hair Dressing
Gymea Tafe
High School Diploma -
Our Lady of Mercy College