Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Susanna Loverso

Melbourne,VIC

Summary

Dynamic professional with extensive experience in customer service and vehicle inspection, notably at Ventura as a School Bus Driver. Proven ability to build rapport with students and resolve conflicts effectively. Dependable and reliable, consistently ensuring safety and satisfaction while transporting students and maintaining meticulous records.

Overview

20
20
years of professional experience
1
1
Certification

Work History

School Bus Driver

Ventura
DANDENONG, VIC
04.2024 - 04.2025
  • Developed positive relationships with students through friendly interactions.
  • Developed professional partnership with bus supervisor in working with students with special needs
  • Daily inspection of bus mechanically, and tidiness

Licence Tester

VicRoads
Pakenham, VIC
09.2022 - 11.2023
  • Prepared detailed reports containing results from executed tests and defect summaries.
  • Conducted drive tests including international applicants
  • Prepared documentation for tested completed successfully, processed payments where applicable.
  • Rescheduled tests where applicable in computer system

Call Center Representative

Serco
BOX HILL , VIC
04.2020 - 08.2022
  • Performed troubleshooting and problem solving for customer issues.
  • Maintained call logs and records of customer interactions using CRM software.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints in a professional manner.
  • Utilized various software tools such as Microsoft Office Suite, Salesforce.

Call Center Representative

OfficeMax Australia
Mulgrave, VIC
09.2008 - 04.2012
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Secondment role in Quality and Assurance of recorded calls

Call Center Representative

Teletech International
Melbourne, VIC
01.2005 - 08.2008
  • Provided technical support for internet customers for Telstra
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Education

MBA - Commerce

Deakin University
Warrnambool, VIC
05-1996

Skills

  • Vehicle inspection
  • Customer service
  • Conflict resolution
  • Record keeping
  • Problem solving
  • Interpersonal skills
  • Dependable and reliable
  • Transporting students
  • Great attitude
  • Pre-trip inspections
  • Data confidentiality
  • Student supervision
  • Customer-oriented

Affiliations

  • Enjoy hiking (outdoors) including pack carry
  • Transporting colleagues

Certification

  • Bus driver licence - Driver Accreditation
  • Working with Children check
  • Current First Aid and CPR training

Timeline

School Bus Driver

Ventura
04.2024 - 04.2025

Licence Tester

VicRoads
09.2022 - 11.2023

Call Center Representative

Serco
04.2020 - 08.2022

Call Center Representative

OfficeMax Australia
09.2008 - 04.2012

Call Center Representative

Teletech International
01.2005 - 08.2008

MBA - Commerce

Deakin University

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Susanna Loverso