Susanna Thompson
Ormeau
Summary
Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. Expertise in assisting with daily living activities, ensuring patient comfort, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication, empathy, and time management, essential for providing compassionate and efficient support.
Overview
12
12
years of professional experience
Work History
Cleaner
Sovereign Domestic Services
08.2024 - 12.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Sales Manager
Smoops Coconut Bacon
01.2013 - 01.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Health Care Assistant
Amberley Rest Home Hospital, Algies Bay, NZ
06.2014 - 06.2016
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
Education
Diploma - Nursing
NorthTec
Whangarei, New Zealand12-2011
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Time management
- Team collaboration
- Reliability and punctuality
- Problem-solving
- Efficient cleaning techniques
- Interior and exterior cleaning
- Restroom sanitation
- Attention to detail
- Sanitation practices
- Chemical handling
- Health and safety compliance
- Disinfection practices
- Waste management
- Window washing proficiency
- Physical stamina
- Professional appearance
- Quality control
- Health and safety regulations
- Quality assurance
Timeline
Cleaner
Sovereign Domestic Services
08.2024 - 12.2024
Health Care Assistant
Amberley Rest Home Hospital, Algies Bay, NZ
06.2014 - 06.2016
Sales Manager
Smoops Coconut Bacon
01.2013 - 01.2017
Diploma - Nursing
NorthTec
Similar Profiles
Jakob MartinezJakob Martinez
Vallet Driver at Sovereign ServicesVallet Driver at Sovereign Services
Samsom SahaleSamsom Sahale
Valet Parking Attendant at Propark Sovereign ServicesValet Parking Attendant at Propark Sovereign Services
Todor StoyanovTodor Stoyanov
Accounts Administrator at Sovereign Pensions Services (Gibraltar) LimitedAccounts Administrator at Sovereign Pensions Services (Gibraltar) Limited