Summary
Overview
Work History
Education
Skills
Timeline
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Susannah Blake

Brisbane,QLD

Summary

Seeking to leverage my expertise in business process analysis, requirement gathering, problem-solving and stakeholder engagement to drive improvement and performance outcomes.

Overview

7
7
years of professional experience

Work History

Director

Diamond Roofing Australia
Brisbane, QLD
04.2020 - Current
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.

Automation Consultant

Thiess
Brisbane, QLD
05.2022 - 04.2023
  • Facilitated workshops with cross-functional teams to review current practices related to innovation and growth opportunities.
  • Provided recommendations based on quantitative data analysis regarding strategic direction.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Automation Consutant and Product Owner

Hastings Deering
Brisbane, QLD
12.2020 - 01.2022
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Managed multiple project effectively within tight deadlines while maintaining audit and risk processes.
  • Effectively coordinated with stakeholders on project scope changes and timelines.
  • Developed user stories, acceptance criteria, and mockups for new features.

Automation Consultant

RACQ
Eight Mile plains, QLD
01.2020 - 12.2020
  • Identified opportunities within the business to automate, analysis the potential benefits, design the solution and project manage through to successful implementation.
  • Prepared accurate and concise reports, conveying progress, issues and solutions.
  • Collaborated with cross functional departments to develop action plans to address specific challenges and objectives.

Innovation Consultant

RACQ
Eight Mile plains, QLD
02.2018 - 03.2020
  • Established a group wide platform for staff contributed ideas for process improvements, generating an innovative culture within the business.
  • Responsible for implementing a new group policy for sustainability.
  • Introduced innovative methodologies that facilitated an agile workforce transformation, innovation framework and toolkit.
  • Facilitated innovative workshops to explore problems throughout the business.

Executive Assistant to Chief Information Officer

RACQ
Eight Mile plains, QLD
11.2016 - 02.2018
  • Contributed to smooth business operations by planning and organising meetings and conferences
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.

Education

Business Analyst Fundamentals -

Soft Ed
09.2021

Agile Team Facilitation -

ICP Agile Professionals
08.2021

Agile Product ownership -

ICP Agile Professionals
07.2021

Project Management Diploma
Knowledge Access
11.2020

ABBYY Flexicapture Basic Training -

ABBYY
04.2020

Agile Fundamentals -

ICP Agile Professionals

Investment Administration Qualification: Securities Services. -

Chartered Institute For Securities And Investment

Investment Administration Qualification: Financial Security Agency Regulatory Risk -

Chartered Institute For Securities And Investment

British Sign Language -

Crawley College

A Level Studies: Advanced Level Travel And Tourism -

Crawley College

High School Diploma -

Ifield Community College

Skills

  • Project Management
  • Business consulting and Analyst
  • Automation knowledge including attended, unattended, ABBYY, Workflow, and Nintex & JIRA, confluence, Dev ops and mircosoft suite
  • Advanced knowledge of Innovation methodologies and tool kits
  • Digital solution design
  • Effective communication of complex process and solution
  • Problem solving
  • Benefit Analysis
  • Agile mindset and problem-led approach to business issues
  • Confident Stakeholder management skills
  • Successful process implementation within deadlines
  • Attention to detail
  • Risk management processes and analysis
  • Motivational team player
  • Extremely organized

Timeline

Automation Consultant

Thiess
05.2022 - 04.2023

Automation Consutant and Product Owner

Hastings Deering
12.2020 - 01.2022

Director

Diamond Roofing Australia
04.2020 - Current

Automation Consultant

RACQ
01.2020 - 12.2020

Innovation Consultant

RACQ
02.2018 - 03.2020

Executive Assistant to Chief Information Officer

RACQ
11.2016 - 02.2018

Business Analyst Fundamentals -

Soft Ed

Agile Team Facilitation -

ICP Agile Professionals

Agile Product ownership -

ICP Agile Professionals

Project Management Diploma

ABBYY Flexicapture Basic Training -

ABBYY

Agile Fundamentals -

ICP Agile Professionals

Investment Administration Qualification: Securities Services. -

Chartered Institute For Securities And Investment

Investment Administration Qualification: Financial Security Agency Regulatory Risk -

Chartered Institute For Securities And Investment

British Sign Language -

Crawley College

A Level Studies: Advanced Level Travel And Tourism -

Crawley College

High School Diploma -

Ifield Community College

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Susannah Blake