Susannah Burnett
Hazelmere,WA
Summary
Retail and warehouse supervisor with over seven years of experience at my current employer. Proven track record in delivering exceptional customer service and optimising retail operations through comprehensive knowledge of inventory stock control and procedures. Priorities team collaboration and consistently delivers measurable results. Thrives in dynamic environments, readily adapting to change and challenges with a positive mindset.
Overview
7
7
years of professional experience
Work History
Retail Sales Supervisor
Petbarn Midland Home
Midland, WA, Australia
07.2017 - Current
- Outstanding customer service, providing knowledgeable advice, understanding, and addressing concerns promptly and professionally
- Conversing with senior management, peers and product representative
- Supervising staff
- POS and UBER knowledgeable
- Sound phone manner
- Store business navigation system / computer
- Counting cash registers at beginning and end of each shift
- End of day banking
- Opened and closed store independently
- Greet customers and deliver exceptional customer service to ensure the customer gets the right product for their needs
- Receiving and stock control
- Unloading trucks
- Unloading and putting out stock
- Storeroom procedure's
- Ticketing, signage and promotional displays
Education
Education Support Centre
Cyril Jackson Senior Campus
Bassendean, WA01.1992
Skills
- Goals and performance
- Relationship building and management
- Operations
- Sales expertise
- Cash handling oversight
- Problem-solving abilities
- Multitasking
- Reliability
- Team Leadership
- Customer Satisfaction
- Customer Engagement
- Team building
- Staff Training
- Quality Control
- Staff Motivation
- Adaptability
- Product display
- Visual Merchandising
- Order Processing
- Problem-solving aptitude
- Shrink Reduction
- Checkout processing
- Communication Skills
- Forklift license
References
Fiona Middleton, Store Manager - Petbarn Midland Home, 0438639902
Timeline
Retail Sales Supervisor
Petbarn Midland Home
07.2017 - Current
Education Support Centre
Cyril Jackson Senior Campus