Susannah Short

Service Wide Initiatives in Flow Team of Experts (SWIFTE) Nurse

• Implementation of a senior strategic role within the Patient Flow Team to support statewide KPIs aimed at preventing 24-hour breaches in the Emergency Department (ED), enhancing patient safety and system accountability.
• Conducted proactive screening of all ED patients to identify admission needs and troubleshoot delays, significantly reducing Emergency Length of Stay (ELOS).
• Collected and analysed real-time data to inform decision-making, escalate risks, and support continuous improvement in patient flow and access block management

• Reported directly to the ADON for Patient Flow & Bed Management and Logan Hospital Executive Team, contributing to strategic direction and hospital-wide patient movement initiatives.
• Led and managed the Patient Flow & Bed Management Team, ensuring operational excellence and alignment with Queensland Health and National KPI requirements.
• Supported multidisciplinary teams in facilitating timely admissions, transfers, and discharges—enhancing patient throughput and bed utilization.
• Championed the values of “Right Patient, Right Bed, First Time,” promoting initiatives that prioritize patient outcomes, care continuity, and efficient hospital flow.
• Developed and implemented improvement strategies in collaboration with clinical leaders, driving innovation through research, data analysis, and system enhancements.
• Contributed to service planning and redesign, envisioning future-focused models that deliver safe, efficient, and patient-centered bed management practices.

• Reported directly to the ADON for Patient Flow & Bed Management and Logan Hospital Executive Team, contributing to strategic direction and hospital-wide patient movement initiatives.
• Led and managed the Patient Flow & Bed Management Team, ensuring operational excellence and alignment with Queensland Health and National KPI requirements.
• Supported multidisciplinary teams in facilitating timely admissions, transfers, and discharges—enhancing patient throughput and bed utilization.
• Championed the values of “Right Patient, Right Bed, First Time,” promoting initiatives that prioritize patient outcomes, care continuity, and efficient hospital flow.
• Developed and implemented improvement strategies in collaboration with clinical leaders, driving innovation through research, data analysis, and system enhancements.
• Contributed to service planning and redesign, envisioning future-focused models that deliver safe, efficient, and patient-centered bed management practices.

• Facilitate timely and safe patient movements within the Hospital, ensuring optimal bed allocation and continuity of care.
• Coordinate inter-hospital transfers, collaborating with statewide services to support patient access and flow across facilities.
• Work collaboratively with multidisciplinary teams to streamline patient journeys, enhance discharge planning, and reduce delays.
• Strategically analyse organisational bed pressures, identifying proactive and safe solutions that balance Queensland Health KPIs, hospital capacity, and ICARE2 values of Integrity, Compassion, Accountability, Respect, Engagement, and Excellence.
• Advocate for the Patient Flow core value of “Right Patient, Right Bed, First Time,” embedding this principle into daily operations and decision-making.
• Provide timely, data-driven insights to Hospital Executive, contributing to scheduled and ad hoc meetings addressing patient flow, access block, and service pressures.
• Liaise with other Hospital and Health Services (HHS) and (PACH) to coordinate discharges and transfers.
• Promoted safe and efficient discharge practices, identifying and resolving barriers to timely discharge while supporting patient-centered care.

• Facilitate timely and safe patient movements within the Hospital, ensuring optimal bed allocation and continuity of care.
• Coordinate inter-hospital transfers, collaborating with statewide services to support patient access and flow across facilities.
• Work collaboratively with multidisciplinary teams to streamline patient journeys, enhance discharge planning, and reduce delays.
• Strategically analyse organisational bed pressures, identifying proactive and safe solutions that balance Queensland Health KPIs, hospital capacity, and ICARE2 values of Integrity, Compassion, Accountability, Respect, Engagement, and Excellence.
• Advocate for the Patient Flow core value of “Right Patient, Right Bed, First Time,” embedding this principle into daily operations and decision-making.
• Provide timely, data-driven insights to Hospital Executive, contributing to scheduled and ad hoc meetings addressing patient flow, access block, and service pressures.
• Liaise with other Hospital and Health Services (HHS) and (PACH) to coordinate discharges and transfers.
• Promoted safe and efficient discharge practices, identifying and resolving barriers to timely discharge while supporting patient-centered care.

• Facilitated prompt and safe patient movement through the Emergency Department, ensuring efficient transitions and continuity of care.
• Provided real-time data and insights on ED performance at emergency and hospital bed meetings, supporting informed decision-making.
• Followed escalation protocols to notify hospital executive when ED safety thresholds were exceeded, contributing to risk mitigation and patient safety.
• Collaborated with multidisciplinary teams to optimise patient flow, discharge planning, and resource allocation.
• Liaised with Metro South PACH and QAS representatives, coordinating presentations and managing ED capacity and function.
• Communicated with internal and external stakeholders, including patient flow coordinators, bed managers, and other health facilities, to streamline admissions and transfers.
• Coordinated inter-hospital and discharge transfers, ensuring timely and safe patient transitions across care settings.
• Provided departmental leadership, mentoring staff, offering clinical guidance, and fostering a supportive team culture.
• Oversaw a POD group of nursing staff, conducting annual PADs and driving compliance with NSQHS Standard 7: Blood Management, including safe transfusion practices and blood product stewardship.
• Demonstrated creative and innovative problem-solving, managing access block and high patient volumes with strategic foresight and agility.

• Facilitated prompt and safe patient movement through the Emergency Department, ensuring efficient transitions and continuity of care.
• Provided real-time data and insights on ED performance at emergency and hospital bed meetings, supporting informed decision-making.
• Followed escalation protocols to notify hospital executive when ED safety thresholds were exceeded, contributing to risk mitigation and patient safety.
• Collaborated with multidisciplinary teams to optimise patient flow, discharge planning, and resource allocation.
• Liaised with Metro South PACH and QAS representatives, coordinating presentations and managing ED capacity and function.
• Communicated with internal and external stakeholders, including patient flow coordinators, bed managers, and other health facilities, to streamline admissions and transfers.
• Coordinated inter-hospital and discharge transfers, ensuring timely and safe patient transitions across care settings.
• Provided departmental leadership, mentoring staff, offering clinical guidance, and fostering a supportive team culture.
• Oversaw a POD group of nursing staff, conducting annual PADs and driving compliance with NSQHS Standard 7: Blood Management, including safe transfusion practices and blood product stewardship.
• Demonstrated creative and innovative problem-solving, managing access block and high patient volumes with strategic foresight and agility.

• Guided and supported staff during orientation to the Emergency Department and into new roles, promoting confidence, competence, and team cohesion.
• Held team members accountable for completing mandatory training and competencies, ensuring regulatory compliance and readiness.
• Facilitated and evaluated practical clinical competency training, contributing to safe, evidence-based care and continuous professional growth.

• Guided and supported staff during orientation to the Emergency Department and into new roles, promoting confidence, competence, and team cohesion.
• Held team members accountable for completing mandatory training and competencies, ensuring regulatory compliance and readiness.
• Facilitated and evaluated practical clinical competency training, contributing to safe, evidence-based care and continuous professional growth.

• Managed daily operational documentation, including Shift Variance Forms, Attendance Variance Forms, leave applications, shift swaps, and roster adjustments to maintain workforce stability.
• Oversaw staff contracts and movement forms in close collaboration with the Nurse Unit Manager (NUM) to ensure accurate workforce records.
• Provided informal debriefing and basic counselling to nursing staff, fostering psychological safety and wellbeing during high-pressure situations.
• Supported the Nurse Unit Manager, acting as a reliable point of contact and operational backbone for departmental management.
• Liaised across multiple roles and teams, including central staffing, clinical nurse consultants, EAGLE coordinators, shift managers, consultants, NUMs, and nursing directors, to balance staff skill mix and adapt to daily challenges.
• Monitored controlled drug inventory, ensuring timely restocking and conducting weekly Pyxis review reports in line with medication safety standards.
• Engaged with payroll teams, identifying and resolving pay discrepancies for nursing staff.
• Welcomed and supported new employees and return-to-work staff, promoting a positive re-entry experience and retention.
• Collaborated with the education team to track and encourage completion of mandatory competencies and professional development, maintaining clinical excellence and regulatory compliance.

• Managed daily operational documentation, including Shift Variance Forms, Attendance Variance Forms, leave applications, shift swaps, and roster adjustments to maintain workforce stability.
• Oversaw staff contracts and movement forms in close collaboration with the Nurse Unit Manager (NUM) to ensure accurate workforce records.
• Provided informal debriefing and basic counselling to nursing staff, fostering psychological safety and wellbeing during high-pressure situations.
• Supported the Nurse Unit Manager, acting as a reliable point of contact and operational backbone for departmental management.
• Liaised across multiple roles and teams, including central staffing, clinical nurse consultants, EAGLE coordinators, shift managers, consultants, NUMs, and nursing directors, to balance staff skill mix and adapt to daily challenges.
• Monitored controlled drug inventory, ensuring timely restocking and conducting weekly Pyxis review reports in line with medication safety standards.
• Engaged with payroll teams, identifying and resolving pay discrepancies for nursing staff.
• Welcomed and supported new employees and return-to-work staff, promoting a positive re-entry experience and retention.
• Collaborated with the education team to track and encourage completion of mandatory competencies and professional development, maintaining clinical excellence and regulatory compliance.