Susanne Eggins
North Lambton,NSW
Summary
Highly-effective Business Analyst effective at delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user testing expertise.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Businss Systems Analyst
Glencore Coal Assets Australia
Newcastle, NSW
02.2012 - Current
- Perform end-end detailed analysis of processes, data, design and system effectiveness to identify inefficiencies.
Systems Engineer
Cue Clothing
Surry Hills, NSW
07.2009 - 01.2012
- Administer and support Microsoft Windows Servers and Microsoft Desktops.
- Administer and maintain Active Directory and Microsoft Exchange Server.
Systems Engineer
Xstrata Coal NSW
, NSW
11.2003 - 07.2009
- Support up to 350 users at a number of mine sites throughout NSW.
Education
Bachelor Information and Communication Technology - Business Information Systems and eBusiness Technolies
University Of Wollongong
2009
Skills
- Data analysis
- Project management
- Conflict resolution
- Team liaison
- Strong verbal communication
- Methodology implementation
- Clerical support
- Self-motivated
- Staff development
- Team leadership
Certification
ITIL Foundation Certificate in IT Service Management
Citrix Certified Adminstrator for XenApp 6
Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
Timeline
Businss Systems Analyst
Glencore Coal Assets Australia
02.2012 - Current
Systems Engineer
Cue Clothing
07.2009 - 01.2012
Systems Engineer
Xstrata Coal NSW
11.2003 - 07.2009
Bachelor Information and Communication Technology - Business Information Systems and eBusiness Technolies
University Of Wollongong