Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susanne Eggins

North Lambton,NSW

Summary

Highly-effective Business Analyst effective at delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user testing expertise.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Businss Systems Analyst

Glencore Coal Assets Australia
Newcastle, NSW
02.2012 - Current
  • Perform end-end detailed analysis of processes, data, design and system effectiveness to identify inefficiencies.

Systems Engineer

Cue Clothing
Surry Hills, NSW
07.2009 - 01.2012
  • Administer and support Microsoft Windows Servers and Microsoft Desktops.
  • Administer and maintain Active Directory and Microsoft Exchange Server.

Systems Engineer

Xstrata Coal NSW
, NSW
11.2003 - 07.2009
  • Support up to 350 users at a number of mine sites throughout NSW.

Education

Bachelor Information and Communication Technology - Business Information Systems and eBusiness Technolies

University Of Wollongong
2009

Skills

  • Data analysis
  • Project management
  • Conflict resolution
  • Team liaison
  • Strong verbal communication
  • Methodology implementation
  • Clerical support
  • Self-motivated
  • Staff development
  • Team leadership

Certification

ITIL Foundation Certificate in IT Service Management

Citrix Certified Adminstrator for XenApp 6

Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration

Timeline

Businss Systems Analyst

Glencore Coal Assets Australia
02.2012 - Current

Systems Engineer

Cue Clothing
07.2009 - 01.2012

Systems Engineer

Xstrata Coal NSW
11.2003 - 07.2009

Bachelor Information and Communication Technology - Business Information Systems and eBusiness Technolies

University Of Wollongong
Susanne Eggins