SUSANNE FLYNN
BELMONT,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and happy disposition. Willingness to take on all responsibilities to meet team goals.
Overview
43
43
years of professional experience
Work History
Business Owner
Stihl Shop Redcliffe
04.2010 - 01.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Monitored accounts to verify compliance with payment terms and schedules.
- Developed and maintained positive relationships with clients to maximize collections.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained and motivated employees to perform daily business functions.
- Conducted audit inspections and independent checks to verify parts and materials.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Completed tax forms in compliance with legal regulations.
Business Owner
Redback Surf And Skate
03.2005 - 04.2008
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Input financial data and produced reports using MYOB.
Bookkeeper
Simplicity Bookkeeping Services
07.1992 - 06.2003
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed tax forms in compliance with legal regulations.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Conducted MYOB training for small business owners to manage and prepare their weekly, monthly and yearly accounting obligations including payroll and BAS.
- Provided ongoing support to customers post-training sessions, ensuring continued success in utilizing products efficiently and effectively.
- Managed client relationships by maintaining open lines of communication before, during, and after the consultation process to ensure positive outcomes and experiences.
- Enhanced customer satisfaction by delivering comprehensive training sessions on product features and usage.
- Provided coaching and mentoring to employees.
Payroll Officer
Saipem WA Pty Ltd
02.1989 - 09.1991
- Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
- Managed payroll data entry and processing for 280 employees and 50 sub-contactors to comply with predetermined company guidelines.
- Managed end-to-end processing of weekly and fortnightly payrolls for a diverse workforce within strict deadlines.
- Performed calculations in overtime, allowances, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained confidentiality by securely storing sensitive employee information according to established data.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Managed garnishments, deductions, and other adjustments to ensure accurate payroll calculations and compliance with legal requirements.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Reporting to the Financial Controller.
Accounts Payable and Payroll Officer
Monadephous Engineering
02.1986 - 10.1988
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Moved from Accounts Payable to Payroll Department after 12 months.
- Various Payroll divisions controlled, Perth Workshop and Sites.
- Using Computa Pay completing timesheets for hours worked, overtime, and many site allowances.
- Provided excellent customer service to employees regarding payroll inquiries, fostering positive working relationships across departments.
- Maintained high levels of accuracy in financial records thorough reconciliation practices, minimizing discrepancies and errors.
- Managed employee leave balances accurately by tracking accruals and usage consistently throughout each pay period.
Secretary
Applied Ceramic And Combustion Pty Ltd
10.1985 - 02.1986
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Help set-up of new site for the construction of the Bristile new tile factory in Caversham. Train a Junior Secretary to take over the position for the duration of the contract.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Created and updated records and files to maintain document compliance.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files. Process Payroll for Site Workers in WA.
- Send all Paperwork though to Head Office in Melbourne.
Accounts Payable Clerk
Repco Auto Parts
11.1983 - 09.1985
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
Secretary
Applied Ceramic And Combustion Pty Ltd
06.1981 - 07.1982
- 12 month contract during the construction of the new Whiteman's Brick Plant.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses.
- Accounts Payable and Payroll for 40 on-site construction workers, 6 staff and a few contractors.
- Ordering Parts and Equipment.
- Personal Assistant to Mr Albert Cittadini - General Manager.
Education
Bookkeeping
Executive Services Commercial Training College:
High School Diploma -
Kalamunda Senior High School
Kalamunda, WA10.1979
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Bookkeeping
- Teamwork and Collaboration
- Business Administration
Timeline
Business Owner
Stihl Shop Redcliffe
04.2010 - 01.2024
Business Owner
Redback Surf And Skate
03.2005 - 04.2008
Bookkeeper
Simplicity Bookkeeping Services
07.1992 - 06.2003
Payroll Officer
Saipem WA Pty Ltd
02.1989 - 09.1991
Accounts Payable and Payroll Officer
Monadephous Engineering
02.1986 - 10.1988
Secretary
Applied Ceramic And Combustion Pty Ltd
10.1985 - 02.1986
Accounts Payable Clerk
Repco Auto Parts
11.1983 - 09.1985
Secretary
Applied Ceramic And Combustion Pty Ltd
06.1981 - 07.1982
Bookkeeping
Executive Services Commercial Training College:
High School Diploma -
Kalamunda Senior High School
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