Susanne Hastings
Dolphin Heads
Summary
Dynamic professional with a proven track record at Plymouth State University, excelling in project management and workflow coordination. Recognized for optimizing efficiency and fostering collaboration, I developed a comprehensive database that enhanced project tracking. Adept at maintaining stakeholder relationships, I combine strong organizational skills with a commitment to team success.
Overview
34
34
years of professional experience
Work History
Production Coordinator/Front of House Manager
Plymouth State University
10.2017 - 10.2023
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team and departments to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery, by developing Microsoft SharePoint flow.
- Maintained strong relationships with key stakeholders including producers, directors, and internal teams to promote efficient communication channels across all parties involved in the production process.
- Led team meetings to discuss progress and address any issues, fostering collaborative work environment.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all production activities.
- Developed comprehensive database for tracking project progress, enabling more accurate forecasting and planning.
- Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Implemented health and safety protocols to ensure compliance with local regulations, conducting regular training sessions for all staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Speech Language Aide
Plymouth Elementary School
09.2007 - 09.2014
- Observed, monitored and implemented the Speech Pathologists course of procedures for children's success in speech impediments and language processing.
- Facilitated activities tailored to individual patient interests, promoting social engagement and mental stimulation to reach speech and language goals.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
Accounting Supervisor
Waterville Valley Lodging, Incorporated
01.1990 - 03.2010
- Maintained cash flow by monitoring bank balances and cash requirements.
- Successfully managed multiple projects concurrently while maintaining strict deadlines and high-quality deliverables.
- Maintained confidentiality of sensitive financial information to protect company assets and maintain trust among stakeholders.
- Collaborated with external auditors for timely completion of annual audits, addressing inquiries promptly and accurately.
- Reduced month-end closing time with efficient organization and prioritization of tasks.
- Verified employee benefit invoices by verifying coverage and costs.
- Strengthened internal controls by designing and implementing robust policies and procedures.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Continuously updated professional knowledge by attending workshops, conferences, webinars related to accounting trends and regulations.
- Supported financial director with special projects and additional job duties.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Utilized financial software to prepare consolidated financial statements.
Education
Associate of Arts - Music Performance
Plymouth State University
Plymouth, New Hampshire, USAAssociate of Science - Applied Science of Speech Language Assistant
Granite State College
Concord, New Hampshire, USABachelor of Arts - Technical Theatre
Plymouth State University
Plymouth, New Hampshire, USA12-1989
Skills
- Project management
- Schedule coordination
- Workflow coordination
- Efficiency optimization
Timeline
Production Coordinator/Front of House Manager
Plymouth State University
10.2017 - 10.2023
Speech Language Aide
Plymouth Elementary School
09.2007 - 09.2014
Accounting Supervisor
Waterville Valley Lodging, Incorporated
01.1990 - 03.2010
Associate of Arts - Music Performance
Plymouth State University
Associate of Science - Applied Science of Speech Language Assistant
Granite State College
Bachelor of Arts - Technical Theatre
Plymouth State University
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