Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Susanne Prasad

SYDNEY,NSW

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

WADS
YENNORA
02.2024 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Organized warehouse space for efficient storage of products.
  • Assembled orders according to customer requests.
  • Investigated any reported problems regarding shipping errors or damages.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Shift Supervisor

HUNGRY JACKS
ST MARYS
09.2017 - 12.2023
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Trained new employees on company policies and procedures.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Provided on-the-job training to new staff members.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Collaborated with management to set performance goals and evaluate progress.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Resolved customer complaints in a timely manner.

Education

High School Diploma -

CHIFLEY COLLEGE SENIOR
Mount Druitt, NSW
09-2019

Skills

  • Customer service
  • Database management
  • Order tracking
  • Complaint resolution
  • Cash handling
  • Team leadership
  • Teamwork and collaboration
  • Bilingual
  • Microsoft Word
  • Multitasking
  • Friendly, positive attitude
  • Active listening
  • Effective communication
  • Supervision and leadership
  • Attention to detail
  • Pallet jack handling
  • Sorting and labeling
  • Basic computer proficiency
  • Labeling and sorting
  • Microsoft Excel
  • Microsoft outlook
  • Cleaning and organizing
  • Warehouse operations
  • Communication skills
  • Time management
  • Problem solving

Certification

  • Fire training
  • First aid
  • Basic Management Training (BMT)
  • Food safety supervisor certificate
  • WHITE CARD

Languages

FIJIAN
Professional
Hindi
Professional

Timeline

Customer Service Representative

WADS
02.2024 - Current

Shift Supervisor

HUNGRY JACKS
09.2017 - 12.2023

High School Diploma -

CHIFLEY COLLEGE SENIOR

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Susanne Prasad